Hybrid Tech Support Specialist: Linux & AI Tools

TEKsystems; United States; Hybrid; USD 36,000 - 37,000; Full time

Benefits offered by this job

Weekly pay

Benefits available on first day

1-month paid training

Job summary

TEKsystems is seeking a High level Tech Support Rep with Linux experience as a hybrid role in Scottsdale. The position combines one day of remote work with four days in-office, offering a pathway to conversion and benefits through TEKsystems.

Typical duties include troubleshooting across products, multi-channel customer support, and reporting trends for process improvement. Candidates should have multi-channel support experience, familiarity with Salesforce/MS Dynamics, and a stable work

Qualifications

• Supports multi-channel customer interactions (chat, email, phone).
• Proficiency with Salesforce, CRM systems and MS Dynamics.
• Must show stable work history with 15+ months in last 3 roles.
• Bachelor's degree preferred.

Responsibilities

• Troubleshoot and resolve technical issues across products.
• Build expertise on company products and solutions.
• Assist customers via multiple channels.
• Report bugs and trends to improve processes.
• Provide first-class tech support to customers.
• Utilize AI tools to solve customer issues.

Skills

Chat/Email/Phone

CRM systems

Call center

Tech troubleshooting

AI tools

Linux experience

Bachelor's preferred

Job tenure 15+ months

Education

Bachelor's degree (preferred)

Tools

Salesforce

MS Dynamics

Job description

TEKsystems is seeking a High level Tech Support Rep with Linux experience as a hybrid role in Scottsdale. The position combines one day of remote work with four days in-office, offering a pathway to conversion and benefits through TEKsystems.

Typical duties include troubleshooting across products, multi-channel customer support, and reporting trends for process improvement. Candidates should have multi-channel support experience, familiarity with Salesforce/MS Dynamics, and a stable work