Hybrid Tech Support Pro — Scottsdale, Linux Helpful

TEKsystems; Glendale (AZ); Hybrid; USD 36,000 - 37,000; Full time

Benefits offered by this job

Weekly pay

Hybrid in Scottsdale

Contract to hire

1-month paid training

Benefits available through TEK

Job summary

TEKsystems is hiring a High level Tech Support Rep in Scottsdale with Linux experience helpful. The role is hybrid with 1 day remote and 4 days in-office, based in Scottsdale, AZ. The position offers a $28/hour start, with potential for a contract-to-hire conversion and 1-month paid training.

Responsibilities include troubleshooting across products, multi-channel customer support, and leveraging AI tools to resolve issues. Strong tenure and Salesforce/CRM experience are preferred.

Qualifications

• Experience troubleshooting technical issues across products and software.
• Proven ability to communicate effectively via chat, email, and phone.
• Familiarity with Salesforce, CRM systems, and MS Dynamics.
• Minimum tenure in recent roles (e.g., 15 months in last 3 roles).
• Bachelor's degree preferred; call center experience valued.

Responsibilities

• Troubleshoot and resolve technical issues related to various products and software
• Build and maintain subject matter expertise of all company products and solutions
• Assist customers through multiple communication channels
• Report bugs and trends to stakeholders for process improvement
• Provide first-class technical support to customers
• Utilize AI tools to solve customer technical issues

Skills

Chat/Email/Phone

Linux experience

AI tools

Call center experience

Tech troubleshooting

Education

Bachelor's degree preferred

Tools

Salesforce

MS Dynamics

CRM

Job description

TEKsystems is hiring a High level Tech Support Rep in Scottsdale with Linux experience helpful. The role is hybrid with 1 day remote and 4 days in-office, based in Scottsdale, AZ. The position offers a $28/hour start, with potential for a contract-to-hire conversion and 1-month paid training.

Responsibilities include troubleshooting across products, multi-channel customer support, and leveraging AI tools to resolve issues. Strong tenure and Salesforce/CRM experience are preferred.