Hybrid Tech Support Specialist — 6mo Contract to Hire

Insight Global; Richardson (TX); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Insight Global is seeking a Tech Support Specialist to sit onsite in Richardson, TX with a 6-month contract-to-hire structure. You will assist employees with installation, configuration, and ongoing usability of computers and AV equipment, and coordinate with vendor support to resolve issues.

The role requires 3+ years in tech support, strong knowledge of Windows, Office 365, macOS/iOS/Android, TCP/IP networks, and ServiceNow ticketing.

Qualifications

• 3+ years of tech support experience.
• In-depth knowledge of Windows OS, O365, MacOS, iOS, Android, TCP/IP based services (DHCP, DNS, HTTPS), networks (LAN/WAN, Wireless), and remote desktop tools.
• Ticketing experience with ServiceNow.
• Strong documentation and ability to identify process gaps.

Responsibilities

• Assist employees with installation, configuration, and ongoing usability of computers, software, and peripheral equipment.
• Troubleshoot technical problems with computing equipment and software and coordinate with vendor support.
• Create and publish documentation in the enterprise knowledge base and guide users on processes and service delivery protocols.

Skills

Tech support

Windows OS

Office 365

MacOS/iOS/Android

TCP/IP networks

Remote desktop

Documentation

Tools

ServiceNow

Job description

Insight Global is seeking a Tech Support Specialist to sit onsite in Richardson, TX with a 6-month contract-to-hire structure. You will assist employees with installation, configuration, and ongoing usability of computers and AV equipment, and coordinate with vendor support to resolve issues.

The role requires 3+ years in tech support, strong knowledge of Windows, Office 365, macOS/iOS/Android, TCP/IP networks, and ServiceNow ticketing.