Onsite Technical Support Specialist

Insight Global; Irving (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Insight Global is seeking a Technical Support Specialist to work onsite in Irving, TX with a hybrid onsite/remote support model. The role focuses on troubleshooting Windows and macOS devices, imaging and setup, and resolving hardware/software issues.

Strong communication and customer service skills are essential as you interact with users and coordinate support tasks. The ideal candidate has 3–5 years in technical support, experience with Jira, and a proven ability to work across both on-site

Qualifications

• 3–5 years of experience in a technical support role.
• Experience providing both remote and hands-on technical support.
• Strong troubleshooting across Windows and macOS environments.
• Experience troubleshooting hardware and software issues.
• Experience with computer imaging and device setup/deployment.
• Experience using Jira as a ticketing system.
• Excellent communication, customer service, and interpersonal skills.

Responsibilities

• Provide troubleshooting support for Windows and Mac devices onsite in Irving, TX.
• Assist with computer imaging, setup, and deployment.
• Resolve technical issues including login, verification, and software installations.
• Coordinate remote and onsite support to ensure efficient service.

Skills

Remote and onsite support

Troubleshooting Windows/macOS

Hardware and software issue resolution

Imaging and device setup/deployment

Customer service and communication

Technical documentation

Ability to use Jira for tickets

Tools

Jira

Job description

Job Description

Insight Global is seeking a Technical Support Specialist to work onsite in Irving, TX and providing hybrid of onsite and remote support. This individual will be responsible for providing troubleshooting support on Windows and Mac devices, computer imaging and set up, and supporting issues like technical set ups, login issues, ID verification issues, software installations, etc. This resource will work fully onsite in their Irving office, and must have excellent communication and interpersonal skills to ensure positive customer service support is provided.

Skills and Requirements

• 3–5 years of experience in a technical support role
• Experience providing both remote and hands-on technical support
• Strong troubleshooting experience across Windows and macOS environments
• Experience troubleshooting and supporting hardware and software issues
• Experience with computer imaging and device setup/deployment
• Experience using Jira as a ticketing system
• Excellent communication, customer service, and interpersonal skills

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].