Hybrid Tech Support Engineer — MES/SCADA Specialist

AVEVA; Lake Forest (CA); Hybrid; USD 82,000 - 137,000; Full time

Benefits offered by this job

Flex work hours

Paid time off 20–25 days

Parental leave

Well-being support

401K

Job summary

AVEVA is seeking a Tech Support Engineer for Lake Forest, California, with hybrid work options. You will ensure the reliability of client applications and assist with site commissioning, system upgrades, and expansions.

The role requires a Bachelor's degree in engineering or computer science, MES experience, HMI/SCADA trouble-shooting, and strong SQL skills, plus excellent communication and travel readiness for regional and worldwide support.

Qualifications

• Bachelor’s degree in Electrical Engineering, Power Systems, Computer Science, or equivalent.
• MES experience including Operation, Performance, and Quality aspects.
• Technical expertise in HMI or SCADA troubleshooting.
• Proficiency in software and database troubleshooting, diagnosis, and problem-solving.
• Experience with SQL Database querying and programming.
• Excellent written and oral communication skills.
• Ability to learn quickly and be inquisitive.
• Comfortable working in a fast-paced, dynamic environment.
• Availability for occasional travel to various customer sites regionally and worldwide.

Responsibilities

• Ensure the reliability and performance of client applications while addressing any potential technical issues.
• Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions.
• Collaborate effectively with our global R&D Solution team to manage issue escalations.
• Develop and recommend corrective measures for technical application issues identified in the field or in-house.
• Solve technical problems from end customers, application engineers, and engineering teams.
• Document and disseminate knowledge through the creation of KB articles concerning technical issues and their resolutions.

Skills

Communication skills

Team collaboration

Problem solving

Fast learner

Customer focus

Self-motivated

Ability to learn quickly

Education

Bachelor's degree in Electrical Engineering / Power Systems / Computer Science

Tools

VB.NET

C#

HTML5

Angular

JavaScript

ASP.NET

.NET Core

SQL

Job description

AVEVA is seeking a Tech Support Engineer for Lake Forest, California, with hybrid work options. You will ensure the reliability of client applications and assist with site commissioning, system upgrades, and expansions.

The role requires a Bachelor's degree in engineering or computer science, MES experience, HMI/SCADA trouble-shooting, and strong SQL skills, plus excellent communication and travel readiness for regional and worldwide support.