Flexible Hours Tech Support & Solutions Specialist

PMH Tech Services, LLC; Peachtree City (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay with commission & base

Flexible hours after training

Ongoing training to grow skills

Job summary

ubreakifix by Asurion is actively seeking a Customer Support Specialist to join our In-Store team in Peachtree City, GA. You will deliver personalized customer experiences, troubleshoot devices, and promote Connected Home solutions at the point of sale.

Ideal candidates have 1+ year of customer service or retail experience, and familiarity with mobile devices. The role requires flexibility in retail hours and a willingness to learn Asurion’s products and services.

Qualifications

• One or more years of customer service/retail sales experience preferred.
• Six months experience with product service support or electronics troubleshooting.
• Knowledge of mobile devices and operating systems.
• Strong oral and written communication skills.
• Strong teamwork and collaboration skills.
• Basic knowledge of Microsoft Office.

Responsibilities

• Resolve customer issues by troubleshooting and repairing their electronic devices.
• Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction.
• Learn and apply the details of the Connected Home product, how to gain an understanding of the customer’s technology, and how to offer and sell protection/tech support solutions to customers to meet their needs.
• Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values.
• Expand your knowledge of ubreakifix’s products and culture.
• Deliver world class customer service.
• Demonstrate ubreakifix’s Core Values in all interactions.
• Be responsible for inventory management.

Skills

Customer service

Retail sales

Problem solving

Written communication

Teamwork

Microsoft Office

Education

High School diploma

Tools

Microsoft Office

Job description

ubreakifix by Asurion is actively seeking a Customer Support Specialist to join our In-Store team in Peachtree City, GA. You will deliver personalized customer experiences, troubleshoot devices, and promote Connected Home solutions at the point of sale.

Ideal candidates have 1+ year of customer service or retail experience, and familiarity with mobile devices. The role requires flexibility in retail hours and a willingness to learn Asurion’s products and services.