Hybrid Tech Service Desk Coordinator

Ledgent Technology; Chanhassen (MN); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Ledgent Technology is seeking a customer-focused Service Desk & Technician Support Coordinator in Chanhassen, MN. This hybrid role combines front-line support with field coordination to ensure service requests are documented, assigned, and resolved efficiently.

The position emphasizes strong communication, basic networking and cabling knowledge, and the ability to liaise between customers, technicians, and internal teams.

Qualifications

• 1+ years of experience in customer service, service coordination, dispatching, help desk support, or a related operational role.
• Must have either technical support experience or IT and networking education.
• Strong written and verbal communication skills.

Responsibilities

• Receive, review, and prioritize incoming customer support requests.
• Create and maintain detailed service tickets and work orders within company systems.
• Monitor requests throughout the service lifecycle to ensure timely completion and adherence to service expectations.
• Communicate status updates, delays, and resolutions to customers in a professional and proactive manner.
• Escalate issues as needed and ensure critical requests receive appropriate attention.

Skills

Customer service

Dispatching

Help desk

Communication

Education

IT networking education

Tools

Salesforce

Job description

Ledgent Technology is seeking a customer-focused Service Desk & Technician Support Coordinator in Chanhassen, MN. This hybrid role combines front-line support with field coordination to ensure service requests are documented, assigned, and resolved efficiently.

The position emphasizes strong communication, basic networking and cabling knowledge, and the ability to liaise between customers, technicians, and internal teams.