Hybrid IT Service Desk Coordinator: 24/7 Support

Seneca Resources; Vienna (VA); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Seneca Resources is seeking a Service Desk Coordinator to join our fast-paced Enterprise Technology Services team. The role provides first-line IT support to employees across locations, with hybrid on-site requirements and an in-person interview process.

Responsibilities include responding to calls, web queue and email support, issue resolution, and documentation of activities. Candidates should be adept at multitasking and collaborating in a team-driven environment.

Qualifications

• Knowledge of information technology field and IT concepts.
• Basic troubleshooting and problem-solving abilities.
• Strong verbal and written communication skills for user interactions.
• Good organizational and time management skills to handle multiple tasks.

Responsibilities

• Respond to inbound calls daily to provide technical support and troubleshooting.
• Provide support via web queues, outbound interactions, and emails.
• Escalate requests outside of scope when necessary.
• Document and report activities using PC applications.

Skills

IT knowledge

Troubleshooting

Verbal & written communication

Time management

Tools

ServiceNow

Job description

Seneca Resources is seeking a Service Desk Coordinator to join our fast-paced Enterprise Technology Services team. The role provides first-line IT support to employees across locations, with hybrid on-site requirements and an in-person interview process.

Responsibilities include responding to calls, web queue and email support, issue resolution, and documentation of activities. Candidates should be adept at multitasking and collaborating in a team-driven environment.