Hybrid Tech Ops Implementation Manager — Launch Readiness

Purpose Brands, LLC; Boca Raton (FL); Hybrid; USD 95,000 - 108,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Hybrid work environment

Life insurance

Disability insurance

Unlimited Paid Time Off

Paid holidays

401(k) matching

Mental health benefits

Brand discounts

Job summary

Purpose Brands, LLC is seeking a Manager, Implementation to lead Technical Operations readiness for new products, applications, locations, and country launches. You will manage Implementation Specialists and collaborate with offshore teams through planning, validation, launch, hypercare, and stabilized handoff.

The role focuses on readiness, coverage, and risk management across multi-brand initiatives. The position reports to ITSM leadership and emphasizes proven leadership, AI-enabled planning,

Qualifications

• 5+ years in technology support operations, implementation, service transition, or technical delivery.
• 2+ years leading implementation workstreams or teams.
• Experience delivering readiness and handoffs for new products or locations.

Responsibilities

• Own Technical Operations readiness for new products, locations, and country launches.
• Develop and maintain readiness plans, checklists, and milestones across concurrent launches.
• Translate rollout plans into support processes, coverage, escalation paths, and handoffs.
• Lead readiness reviews, document evidence, and validate prerequisites before go-live.
• Coordinate hypercare and post-launch handoffs with receiving teams and offshore partners.
• Collaborate with knowledge and training to ensure knowledge transfer and training readiness.

Skills

Leadership

Communication

ITSM knowledge

Project planning

Change management

AI proficiency

Stakeholder management

Risk assessment

Cross-functional collaboration

Vendor coordination

Education

Bachelor’s degree in Information Technology, Information Systems, Business, Project Management, or related discipline

Tools

Generative AI tools

Job description

Purpose Brands, LLC is seeking a Manager, Implementation to lead Technical Operations readiness for new products, applications, locations, and country launches. You will manage Implementation Specialists and collaborate with offshore teams through planning, validation, launch, hypercare, and stabilized handoff.

The role focuses on readiness, coverage, and risk management across multi-brand initiatives. The position reports to ITSM leadership and emphasizes proven leadership, AI-enabled planning,