Hybrid Tech Operations Lead for Enterprise Modernization

Tier4 Group; Boston (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

Tier4 Group is seeking a Technical Operations Lead to oversee future-state operational processes and technical solutions for a large-scale enterprise transformation. You will collaborate with program leadership, technical teams, and stakeholders to ensure successful deployment and ongoing operation of mission-critical systems.

As a senior member of the program's technical leadership, you will drive operational strategy, governance, and readiness across testing, security, change management, and

Qualifications

• Extensive experience in technical operations, enterprise technology implementations, or IT service management.
• Demonstrated experience in technical leadership roles with responsibility for operational strategy and execution.
• Strong understanding of SaaS environments and cloud-based technology solutions.
• Experience supporting enterprise applications through testing phases including unit, system, and user acceptance testing.
• Knowledge of relational databases, SQL, APIs, and enterprise integration concepts.

Responsibilities

• Collaborate with program and organizational leadership to establish future-state operational frameworks, support models, and governance structures.
• Define operational roles, responsibilities, processes, and procedures required to support implementation and ongoing operations.
• Develop and maintain operational readiness plans and transition strategies for post-implementation support.
• Establish processes for managing system maintenance, software upgrades, patches, and configuration changes.
• Partner with technology teams, business units, and stakeholders to support solution adoption.
• Serve as primary liaison for local technology teams regarding operational readiness, planning, access management, testing coordination, and issue resolution.
• Coordinate approval processes, implementation activities, and readiness assessments.
• Support planning and execution of system implementations, migrations, and modernization efforts.
• Coordinate operational requirements for legacy system retirement, data migration, security transitions, and integration strategies.
• Ensure operational plans address compliance, business continuity, service management, and organizational support needs.
• Oversee operational deliverables with vendors and internal teams through project lifecycles.
• Monitor SLAs, operational metrics, and vendor performance; report to leadership.

Skills

Technical operations

Operational strategy

SaaS environments

Cloud technologies

IT service management

Testing support

Stakeholder management

Communication skills

Education

Bachelor's degree in Computer Science/Information Systems/Information Technology or related discipline

10+ years of IT experience

Job description

Tier4 Group is seeking a Technical Operations Lead to oversee future-state operational processes and technical solutions for a large-scale enterprise transformation. You will collaborate with program leadership, technical teams, and stakeholders to ensure successful deployment and ongoing operation of mission-critical systems.

As a senior member of the program's technical leadership, you will drive operational strategy, governance, and readiness across testing, security, change management, and