Hybrid Team Leader, Client Service Operations

Corporation Service Company; Tallahassee (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Corporation Service Company seeks a Team Leader of Client Service to guide a team handling business license filings. The role emphasizes leading daily operations, coaching staff, and maintaining high client satisfaction in a hybrid, in-office three days per week setup.

The ideal candidate will bring 3+ years of leadership in customer service or license-insurance, strong communication, and proficiency with MS Office, especially Excel.

Qualifications

• 3 years of leadership experience, preferably in a customer service or business-license insurance setting.
• Proven record of mentoring and developing employees.
• Experience developing and utilizing performance metrics.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills.
• Solid decision-making abilities.
• Effective change-management skills.
• Strong analytical and problem-solving abilities.
• High attention to detail.

Responsibilities

• Create an inspiring team environment with open communication.
• Develop and monitor key performance indicators and team goals.
• Delegate tasks and set clear deadlines.
• Oversee day-to-day operations.
• Monitor team performance and conduct reviews.
• Handle customer complaints and client escalations.
• Design and implement processes and policies.
• Manage, develop, and train employees.
• Motivate the team to achieve objectives.
• Identify training needs and provide coaching.
• Listen to feedback and resolve issues or conflicts.
• Recognize high performance and reward achievements.
• Maintain productivity, service quality, and client satisfaction.
• Organize team-building activities.

Skills

Leadership

Mentoring

Performance metrics

Communication

Organizational skills

Time management

Decision making

Change management

Analytical thinking

Problem solving

Attention to detail

Tools

MS Office

Excel

Job description

Corporation Service Company seeks a Team Leader of Client Service to guide a team handling business license filings. The role emphasizes leading daily operations, coaching staff, and maintaining high client satisfaction in a hybrid, in-office three days per week setup.

The ideal candidate will bring 3+ years of leadership in customer service or license-insurance, strong communication, and proficiency with MS Office, especially Excel.