Team Leader of Client Service

Corporation Service Company; Tallahassee (FL); Híbrido; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Corporation Service Company seeks a Team Leader of Client Service to guide a team handling business license filings. The role emphasizes leading daily operations, coaching staff, and maintaining high client satisfaction in a hybrid, in-office three days per week setup.

The ideal candidate will bring 3+ years of leadership in customer service or license-insurance, strong communication, and proficiency with MS Office, especially Excel.

Formación

• 3 years of leadership experience, preferably in a customer service or business-license insurance setting.
• Proven record of mentoring and developing employees.
• Experience developing and utilizing performance metrics.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills.
• Solid decision-making abilities.
• Effective change-management skills.
• Strong analytical and problem-solving abilities.
• High attention to detail.

Responsabilidades

• Create an inspiring team environment with open communication.
• Develop and monitor key performance indicators and team goals.
• Delegate tasks and set clear deadlines.
• Oversee day-to-day operations.
• Monitor team performance and conduct reviews.
• Handle customer complaints and client escalations.
• Design and implement processes and policies.
• Manage, develop, and train employees.
• Motivate the team to achieve objectives.
• Identify training needs and provide coaching.
• Listen to feedback and resolve issues or conflicts.
• Recognize high performance and reward achievements.
• Maintain productivity, service quality, and client satisfaction.
• Organize team-building activities.

Conocimientos

Leadership

Mentoring

Performance metrics

Communication

Organizational skills

Time management

Decision making

Change management

Analytical thinking

Problem solving

Attention to detail

Herramientas

MS Office

Excel

Descripción del empleo

Team Leader of Client Service

Lewisville, TX/Tallahassee, FL/Springfield, IL/Boston, MA/Chicago, IL/New York, NY

Hybrid-three days in-office per week and two days work from home

Monday-Friday, 9am-6pm

CSC’s Business License Insurance team is seeking a Team Leader to lead a team of Client Service Representatives who are responsible for providing great client service, while ensuring quality, efficiency, and timeliness of Business License filings. The Team Leader will be responsible for supervising, managing, motivating, and guiding team members on a daily basis. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-today work of the team. Ultimately, the Team Leader will lead by setting a good example and engaging the team to achieve goals.

Some of the things you’ll be doing:

• Create an inspiring team environment with an open communication culture
• Developkey performance indicators and set clear team goals
• Delegatetasks effectively and setdeadlines
• Overseeday-to-day operations
• Monitorteam performance and conduct performance reviews
• Handle customer complaints and addressescalations with clients
• Designand implementprocess and operational policies
• Full spectrum of employee management, development, and training
• Motivateteam members to achieve objectives
• Discovertraining needs and providing coaching
• Listen to team members’ feedback and resolveany issues or conflicts
• Recognizehigh performance and rewarding accomplishments
• Ensure the highest levels of productivity, service, and client satisfaction levels
• Organizeteam-building activities

These are the technical skills, experience, and qualifications that would make someone successful:

• 3 years of leadership experience, preferably in a customer service industry/business license insurance
• A proven history of successfully mentoring and developing employees
• In-depth knowledge of developing and utilizing performance metrics
• Proficiency with MS Office, especially Excel
• Tremendous written and verbal communication skills
• Organizational and time management skills
• Decision-making skills
• Excellent change management skills
• Strong analytical and problem-solving skills
• Attention to detail