Client Service Team Lead - Hybrid & Mentorship

CSC; Chicago (IL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

CSC is seeking a Team Leader of Client Service to guide a team responsible for high-quality client service and timely business license filings. You will mentor staff, manage day-to-day operations, and drive performance metrics while maintaining excellent communication with clients and internal partners.

The role emphasizes leadership, process improvement, and a culture of accountability, with hybrid work options and regular performance feedback.

Qualifications

• 3 years of leadership experience in a customer service or related field.
• Proven ability to mentor and develop employees.
• In-depth knowledge of developing and utilizing performance metrics.
• Proficiency with MS Office, especially Excel.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Good decision-making and change-management abilities.
• Strong analytical and problem-solving skills.
• Attention to detail in all work outputs.

Responsibilities

• Create an inspiring team environment with open communication culture.
• Develop KPIs and set clear team goals.
• Delegate tasks effectively and set deadlines.
• Oversee day-to-day operations and ensure quality.
• Monitor team performance and conduct reviews.
• Handle customer complaints and address escalations.
• Design and implement process and operational policies.
• Manage, develop, and train employees across the team.
• Motivate team members to achieve objectives.
• Identify training needs and provide coaching.
• Listen to feedback and resolve issues or conflicts.
• Recognize high performance and reward accomplishments.
• Maintain high productivity, service, and client satisfaction.
• Organize team-building activities.

Skills

Leadership

Mentoring

Performance metrics

Excel

MS Office

Communication

Organizational skills

Time management

Decision-making

Change management

Analytical skills

Problem-solving

Attention to detail

Education

Tools

MS Office

Job description

CSC is seeking a Team Leader of Client Service to guide a team responsible for high-quality client service and timely business license filings. You will mentor staff, manage day-to-day operations, and drive performance metrics while maintaining excellent communication with clients and internal partners.

The role emphasizes leadership, process improvement, and a culture of accountability, with hybrid work options and regular performance feedback.