Client Service Team Lead — Hybrid, Growth & Coaching

CSC; Tallahassee (FL); Hybride; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Bonuses

Commission plans

Hybrid/remote work options

Résumé du poste

CSC is seeking a Team Leader of Client Service to manage a team of Client Service Representatives handling Business License filings. The role focuses on service quality, efficiency, and timely processing, with strong coaching and performance management responsibilities.

Hybrid work arrangement: three days in-office per week and two days from home, with Monday–Friday 9am–6pm scheduling. The candidate should excel in communication, mentoring, and process improvement to drive client satisfaction.

Qualifications

• 3 years of leadership experience, preferably in a customer service industry/business license insurance
• Proven history of mentoring and developing employees
• In-depth knowledge of developing and utilizing performance metrics
• Proficiency with MS Office, especially Excel
• Tremendous written and verbal communication skills
• Organizational and time management skills
• Decision-making skills
• Excellent change management skills
• Strong analytical and problem-solving skills
• Attention to detail

Responsabilités

• Create an inspiring team environment with an open communication culture
• Develop key performance indicators and set clear team goals
• Delegate tasks effectively and set deadlines
• Oversee day-to-day operations
• Monitor team performance and conduct performance reviews
• Handle customer complaints and address escalations with clients
• Design and implement process and operational policies
• Full spectrum of employee management, development, and training
• Motivate team members to achieve objectives
• Discover training needs and providing coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and rewarding accomplishments
• Ensure the highest levels of productivity, service, and client satisfaction levels
• Organize team-building activities

Connaissances

Leadership experience

Mentoring employees

Performance metrics

MS Office Excel

Strong communication

Organizational skills

Time management

Decision making

Change management

Analytical skills

Attention to detail

Description du poste

CSC is seeking a Team Leader of Client Service to manage a team of Client Service Representatives handling Business License filings. The role focuses on service quality, efficiency, and timely processing, with strong coaching and performance management responsibilities.

Hybrid work arrangement: three days in-office per week and two days from home, with Monday–Friday 9am–6pm scheduling. The candidate should excel in communication, mentoring, and process improvement to drive client satisfaction.