Hybrid Client Service Team Lead - Drive Impact & Growth

CSC; Lewisville (TX); Hybrid; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

CSC is seeking a Team Leader for the Business License Insurance unit in Texas. This role will supervise a team of Client Service Representatives, driving quality, efficiency and timely business license filings.

You will lead by example, coach team members, and coordinate daily operations to meet client expectations. The position requires strong communication skills, mentorship experience, and a hands-on approach to managing performance metrics.

Qualifikationen

• 3 years of leadership experience in a customer service/insurance setting.
• Proven history mentoring and developing employees.
• Knowledge of developing and using performance metrics.

Aufgaben

• Create an inspiring team environment with open communication.
• Develop key performance indicators and set clear team goals.
• Delegate tasks effectively and set deadlines.
• Oversee day-to-day operations.
• Monitor team performance and conduct reviews.
• Handle customer complaints and address escalations.
• Design and implement process and operational policies.
• Full spectrum of employee management, development, and training.
• Motivate team members to achieve objectives.
• Identify training needs and provide coaching.
• Listen to team feedback and resolve issues.
• Recognize high performance and reward accomplishments.
• Ensure productivity, service, and client satisfaction levels.
• Organize team-building activities.

Kenntnisse

Leadership

Mentoring

Performance metrics

Excel

Communication

Organization

Change management

Analytical thinking

Tools

MS Office

Jobbeschreibung

CSC is seeking a Team Leader for the Business License Insurance unit in Texas. This role will supervise a team of Client Service Representatives, driving quality, efficiency and timely business license filings.

You will lead by example, coach team members, and coordinate daily operations to meet client expectations. The position requires strong communication skills, mentorship experience, and a hands-on approach to managing performance metrics.