Hybrid Team Lead — Client Services & Operations

CSC; Lewisville (TX); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

CSC’s Business License Insurance team in Lewisville, TX is seeking a Team Leader to guide a team of Client Service Representatives responsible for accurate and timely Business License filings. The role requires supervising, motivating, and coaching team members while serving as the primary contact for the team.

You will set goals, monitor performance, handle escalations, and implement policies to improve productivity and client satisfaction.

Qualifications

• 3 years of leadership experience in a customer service environment or business license insurance
• Proven track record mentoring and developing employees
• Experience developing and utilizing performance metrics
• Proficiency with MS Office, especially Excel
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Excellent change management skills
• Strong analytical and problem-solving abilities

Responsibilities

• Create an inspiring team environment with open communication
• Develop KPIs and set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operations
• Monitor team performance and conduct reviews
• Handle customer complaints and address escalations
• Design and implement process and operational policies
• Manage, develop, and train employees end-to-end
• Motivate the team to achieve objectives
• Identify training needs and provide coaching
• Listen to feedback and resolve issues
• Recognize high performance and reward accomplishments
• Ensure productivity, service, and client satisfaction levels
• Organize team-building activities

Skills

Leadership experience

People development

Performance metrics

MS Office

Communication skills

Organizational skills

Change management

Analytical/problem solving

Tools

MS Office

Job description

CSC’s Business License Insurance team in Lewisville, TX is seeking a Team Leader to guide a team of Client Service Representatives responsible for accurate and timely Business License filings. The role requires supervising, motivating, and coaching team members while serving as the primary contact for the team.

You will set goals, monitor performance, handle escalations, and implement policies to improve productivity and client satisfaction.