Hybrid Team Leader - Client Service & Operations

CSC; Tallahassee (FL); Hybrid; USD 65,000 - 95,000; Full time

Job summary

CSC is seeking a Team Leader of Client Service to guide a team responsible for timely business license filings across multiple locations, including Tallahassee, FL, with hybrid work arrangement (three days in the office, two days remote).

The role emphasizes mentoring staff, managing performance, and ensuring high client satisfaction by driving efficient operations and effective escalation handling.

Qualifications

• 3 years of leadership experience in a customer service setting (insurance-focused a plus).
• Proven track record mentoring and developing employees.
• Experience developing and using performance metrics.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Solid decision-making and change-management skills.
• Strong analytical and problem-solving abilities.
• Attention to detail.

Responsibilities

• Create an inspiring team environment with open communication.
• Develop KPIs and set clear team goals.
• Delegate tasks with deadlines and oversee day-to-day operations.
• Monitor performance and conduct reviews.
• Handle customer complaints and escalations.
• Design and implement processes and policies.
• Manage, develop, and train employees.
• Motivate the team to meet objectives.
• Identify training needs and provide coaching.
• Listen to feedback and resolve conflicts.
• Recognize high performance and reward achievements.
• Ensure productivity, service quality, and client satisfaction.

Skills

Leadership

Mentoring

Performance metrics

MS Office / Excel

Written and verbal communication

Organizational skills

Decision-making

Change management

Analytical problem-solving

Attention to detail

Tools

MS Excel

Job description

CSC is seeking a Team Leader of Client Service to guide a team responsible for timely business license filings across multiple locations, including Tallahassee, FL, with hybrid work arrangement (three days in the office, two days remote).

The role emphasizes mentoring staff, managing performance, and ensuring high client satisfaction by driving efficient operations and effective escalation handling.