Hybrid Client Service Team Lead

CSC; Lewisville (TX); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Annual bonuses or commission

Hybrid/Remote work options

Job summary

CSC is seeking a Team Leader of Client Service in Lewisville, TX with hybrid work options. You will lead a team of Client Service Representatives handling business license filings, ensuring quality, efficiency and timely delivery. You’ll supervise, mentor, set goals, and drive performance.

You’ll collaborate with internal teams, manage escalations, design processes, and foster a culture of outstanding client service. Strong communication and analytical skills are essential.

Qualifications

• 3 years of leadership experience in a customer service environment

Responsibilities

• Create an inspiring team environment with open communication
• Develop KPIs and set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operations
• Monitor performance and conduct reviews
• Handle customer complaints and client escalations
• Design and implement processes and policies
• Manage and train employees
• Motivate team to achieve objectives
• Identify training needs and provide coaching
• Listen to feedback and resolve issues
• Recognize high performance and reward accomplishments
• Ensure productivity, service, and client satisfaction
• Organize team-building activities

Skills

Leadership

Mentoring

Performance metrics

Excel

Communication

Time management

Decision making

Change management

Analytical

Attention to detail

Tools

MS Office

Job description

CSC is seeking a Team Leader of Client Service in Lewisville, TX with hybrid work options. You will lead a team of Client Service Representatives handling business license filings, ensuring quality, efficiency and timely delivery. You’ll supervise, mentor, set goals, and drive performance.

You’ll collaborate with internal teams, manage escalations, design processes, and foster a culture of outstanding client service. Strong communication and analytical skills are essential.