Hybrid Switchboard & Patient Communications Specialist (Evenings)

IU Health

United States

Hybrid

USD 25,000 - 32,000

Full time

7 days ago

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Job summary

IU Health in Indianapolis, IN seeks a Revenue Cycle Specialist Operator to join the Switchboard team. The role delivers exceptional customer service by answering and routing calls, assisting patients, staff, and physicians, while ensuring timely cross-organization communication.

Onsite training is provided with potential for hybrid/remote scheduling. Excellent communication, attention to detail, and teamwork are essential, with at least one year in hospital revenue cycle preferred and a capacity

Qualifications

At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
Requires working knowledge of patient registration and financial clearance.
Requires a high level of interpersonal and problem solving skills.
Requires effective written and verbal communication skills.
Requires the ability to work within a team and maintain collaborative relationships.
Requires the ability to take initiative and meet objectives.

Responsibilities

Serves as a vital part of the Switchboard team, answering and routing calls and assisting patients, staff, physicians, and external facilities.
Maintain professional and compassionate experience for every caller and ensure timely communication across the organization.