Hybrid Support Analyst for Regulatory Systems

TEKsystems; Rockville (MD); Hybrid; USD 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Zusammenfassung

TEKsystems is seeking a Support Analyst in Rockville, MD, to provide front-line support for enterprise systems. The role blends on-site and remote work in a hybrid model, with a 40-hour full-time or 20-hour part-time schedule.

You will intake inquiries, document interactions, and resolve issues while delivering excellent customer service and maintaining regulatory alignment. This contract position emphasizes reliability and teamwork in a modern technology environment.

Qualifikationen

• Strong customer service skills with a demonstrated ability to provide excellent internal and external support.
• Excellent verbal communication skills to clearly explain system functionality, processes, and resolutions to customers.
• Excellent written communication skills for documenting inquiries, issues, and resolutions in a clear and professional manner.
• High level of reliability, including consistent attendance, punctuality, and adherence to scheduled work hours.
• Willingness to learn and develop proficiency in registration rules and support center procedures.
• Proactive approach to problem-solving, including taking initiative to research issues and seek guidance when needed.

Aufgaben

• Interface with industry members, regulatory users, peers, and management to address potential business and technical issues related to support center systems.
• Intake incoming calls, research issues, resolve problems, and document all interactions in accordance with established procedures and policies.
• Provide excellent internal and external customer service across various areas of registration responsibility.
• Respond to customer requests by offering functional and navigational support for support center systems.
• Assist firms with routine questions regarding credentialing, system usage, and common issues.
• Collaborate with support center staff and subject matter experts to obtain guidance on complex or unusual issues as appropriate.
• Document all incoming customer inquiries thoroughly and accurately in line with support center procedures and policies.
• Develop and maintain proficiency in registration rules and related regulatory requirements.
• Utilize computer resources and software applications effectively to research, troubleshoot, and resolve customer issues.
• Demonstrate the organizations core values in day-to-day interactions with customers and colleagues.
• Collaborate both in person and virtually with team members and stakeholders to support the broader mission of investor protection and market integrity.
• Maintain a high level of reliability by consistently showing up on time, following schedules, and meeting work commitments.
• Proactively identify potential issues or trends in customer inquiries and communicate them to the appropriate team members or leadership.

Kenntnisse

Customer service

Verbal communication

Written communication

Reliability

Problem solving

Team collaboration

Jobbeschreibung

TEKsystems is seeking a Support Analyst in Rockville, MD, to provide front-line support for enterprise systems. The role blends on-site and remote work in a hybrid model, with a 40-hour full-time or 20-hour part-time schedule.

You will intake inquiries, document interactions, and resolve issues while delivering excellent customer service and maintaining regulatory alignment. This contract position emphasizes reliability and teamwork in a modern technology environment.