Hybrid Supply Chain & Customer Fulfillment Specialist

Atlanta Cheesecake Company; Saint Paul (MN); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical plans

Dental and vision insurance

Paid vacation and holidays

Retirement contribution

Job summary

Dessert Holdings, headquartered in Downtown St. Paul, Minnesota, is seeking a Supply Chain/Customer Fulfillment Specialist to drive operational excellence through precise order management and cross‑functional collaboration.

In this role you will manage the full order lifecycle, coordinate with Sales and Finance, monitor KPIs like fill rate and on‑time delivery, and support month‑/quarter‑end close activities. Hybrid work arrangement available in a fast‑growing environment.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field required or preferred.
• Strong computer skills including MS Excel and ability to learn new systems quickly.
• Comfortable working in a rapidly growing and constantly evolving environment.
• Strong cross-functional communication and collaboration skills.
• Proven ability to manage multiple priorities in a fast-paced setting.
• Exceptional attention to detail and adherence to structured processes.
• Problem-solving mindset with strong critical thinking skills.
• Professional written and verbal communication.

Responsibilities

• Manage the complete order lifecycle to ensure accuracy, timeliness, and customer satisfaction.
• Enter, verify, and follow up on customer orders in accordance with company document control procedures.
• Serve as the operational liaison within the Supply Chain team—interfacing with Sales, Production Planning, Warehousing, Logistics, Inventory Control, and Finance.
• Build and maintain strong, trust-based relationships with customers, including replenishment and buying teams.
• Coordinate and contribute to month-end, quarter-end, and year-end fiscal close activities, including reconciliation and reporting in collaboration with Finance.
• Investigate order discrepancies such as shortages, overages, or delays and communicate resolutions clearly.
• Collaborate cross-functionally to resolve fulfillment challenges and continuously improve service levels.
• Deliver timely updates and responsive support to internal and external stakeholders.
• Monitor and manage key performance indicators (KPIs), including fill rate and on-time delivery, to ensure consistent performance against customer expectations.

Skills

Cross-functional collaboration

Attention to detail

Multi-tasking

Communication skills

Problem-solving

Verbal and written communication

Education

Bachelor’s degree in Supply Chain, Logistics, Business, or related field

Tools

MS Excel

Job description

Dessert Holdings, headquartered in Downtown St. Paul, Minnesota, is seeking a Supply Chain/Customer Fulfillment Specialist to drive operational excellence through precise order management and cross‑functional collaboration.

In this role you will manage the full order lifecycle, coordinate with Sales and Finance, monitor KPIs like fill rate and on‑time delivery, and support month‑/quarter‑end close activities. Hybrid work arrangement available in a fast‑growing environment.