Hybrid Supply Chain & Customer Fulfillment Specialist

The Original Cakerie; Saint Paul (MN); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical plans

Dental & vision insurance

Paid vacation & holidays

401(k) retirement contribution

Job summary

Dessert Holdings, headquartered in Downtown St. Paul, MN, is seeking a Supply Chain, Customer Fulfillment Specialist to bridge Sales and Supply Chain and ensure precise, on-time order fulfillment.

This role supports fast growth with cross-functional collaboration across Production Planning, Warehousing, Logistics, and Finance. The position offers a competitive salary range ($55,000–$65,000) and benefits including medical, dental, vision, paid time off, and retirement contributions.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or related field preferred.
• Strong computer skills including MS Excel and ability to learn new systems quickly.
• Comfortable working in a rapidly growing and constantly evolving environment.
• Strong cross-functional communication and collaboration skills.
• Proven ability to manage multiple priorities in a fast-paced setting.
• Exceptional attention to detail and adherence to structured processes.
• Problem-solving mindset with strong critical thinking skills.
• Professional written and verbal communication.

Responsibilities

• Manage the complete order lifecycle to ensure accuracy, timeliness, and customer satisfaction.
• Enter, verify, and follow up on customer orders in accordance with company document control procedures.
• Serve as the operational liaison within the Supply Chain team—interfacing with Sales, Production Planning, Warehousing, Logistics, Inventory Control, and Finance.
• Build and maintain strong, trust-based relationships with customers, including replenishment and buying teams.
• Coordinate and contribute to month-end, quarter-end, and year-end fiscal close activities, including reconciliation and reporting in collaboration with Finance.
• Investigate order discrepancies such as shortages, overages, or delays and communicate resolutions clearly.
• Collaborate cross-functionally to resolve fulfillment challenges and continuously improve service levels.
• Deliver timely updates and responsive support to internal and external stakeholders.
• Monitor and manage KPIs, including fill rate and on-time delivery, to ensure consistent performance against customer expectations.

Skills

Cross-functional collaboration

Attention to detail

Problem-solving

Communication skills

MS Excel

Education

Bachelor's degree in Supply Chain, Logistics, or related field

Tools

MS Excel

Job description

Dessert Holdings, headquartered in Downtown St. Paul, MN, is seeking a Supply Chain, Customer Fulfillment Specialist to bridge Sales and Supply Chain and ensure precise, on-time order fulfillment.

This role supports fast growth with cross-functional collaboration across Production Planning, Warehousing, Logistics, and Finance. The position offers a competitive salary range ($55,000–$65,000) and benefits including medical, dental, vision, paid time off, and retirement contributions.