Hybrid Student Services & Programs Specialist

Stanford University School of Medicine; Palo Alto (CA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Tuition options

Learning and development classes/work‑

Onsite conferences

Work-life and family-friendly policies

Sustainable programs

Vibrant university culture

Job summary

Stanford University School of Medicine in Palo Alto is seeking a hybrid Student Services Specialist to provide administrative and operational support to faculty, staff, and students on admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services.

The role resolves routine issues using established guidelines, with opportunities to contribute to student success and departmental efficiency in a fast-paced university setting.

Qualifications

• Associates degree and one year of relevant experience, or combination of education and relevant experience.
• Strong written and verbal communication skills.
• Basic computer skills, including Microsoft Office Suite.
• Customer service skills.
• Ability to learn compliance with legal, financial, and university policies and external regulations.

Responsibilities

• Review documents and forms for completeness, track files for follow up and distribute for review.
• Research and resolve routine issues, refer complex issues to other staff.
• Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.
• Coordinate logistics for outreach activities, meetings, and events.
• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements.
• May train and direct day to day activities of student and temporary workers.

Skills

Communication skills

Microsoft Office

Customer service

Office administration

Compliance awareness

Education

Associates degree or equivalent

Job description

Stanford University School of Medicine in Palo Alto is seeking a hybrid Student Services Specialist to provide administrative and operational support to faculty, staff, and students on admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services.

The role resolves routine issues using established guidelines, with opportunities to contribute to student success and departmental efficiency in a fast-paced university setting.