Student Services Specialist

Stanford University School of Medicine; Palo Alto (CA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Tuition options

Learning and development classes/work‑

Onsite conferences

Work-life and family-friendly policies

Sustainable programs

Vibrant university culture

Job summary

Stanford University School of Medicine in Palo Alto is seeking a hybrid Student Services Specialist to provide administrative and operational support to faculty, staff, and students on admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services.

The role resolves routine issues using established guidelines, with opportunities to contribute to student success and departmental efficiency in a fast-paced university setting.

Qualifications

• Associates degree and one year of relevant experience, or combination of education and relevant experience.
• Strong written and verbal communication skills.
• Basic computer skills, including Microsoft Office Suite.
• Customer service skills.
• Ability to learn compliance with legal, financial, and university policies and external regulations.

Responsibilities

• Review documents and forms for completeness, track files for follow up and distribute for review.
• Research and resolve routine issues, refer complex issues to other staff.
• Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.
• Coordinate logistics for outreach activities, meetings, and events.
• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements.
• May train and direct day to day activities of student and temporary workers.

Skills

Communication skills

Microsoft Office

Customer service

Office administration

Compliance awareness

Education

Associates degree or equivalent

Job description

Job Description

Stanford University is one of the world’s most renowned universities. Sitting in the heart of the San Francisco Bay Area among the valley’s most progressive companies, the School of Medicine is seeking candidates to fulfill a highly influential role in the Pathology Department.

Job Description

Stanford University is one of the world’s most renowned universities. Sitting in the heart of the San Francisco Bay Area among the valley’s most progressive companies, the School of Medicine is seeking candidates to fulfill a highly influential role in the Pathology Department. You will be working with an unparalleled leading-edge community of faculty and staff that are fundamentally changing the world of health care. You will have the opportunity to influence and drive change with your innovative ideas, the ability to make a difference and participate in human advancements. Our culture is fast-paced, energetic, and growing all of the time.

We offer a variety of benefits beyond traditional medical, dental, retirement, and savings options:

• Events and program for children, sports camps, tuition options
• World-class intellectual stimulation through learning and development classes, workshops, and onsite conferences from leading-edge speakers and faculty
• Work/life and family-friendly policies and reimbursement
• Participation in Stanford’s social responsibility and sustainable programs for a better world
• A vibrant university culture that values the uniqueness of each individual

We are seeking candidates who are progressive thinkers, see challenges as simply problems to solve, and have the spirit and energy to change the world.

About The Department Of Pathology

The Department of Pathology is a founding department of the Stanford School of Medicine and one of the leading departments in the United States. Our preeminent faculty spans from emerging leaders to highly accomplished physicians and scientists, including a Nobel laureate and members of the National Academy. Our mission is to improve the diagnosis, treatment, and basic understanding of the human disease. This is done through discovery (research), education, and clinical care.

About The Position

The Department of Pathology at Stanford University is hiring a hybrid Student Services Specialist to provide administrative and operational support to faculty, staff, and students on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. The Student Services Specialist will resolve routine issues of limited scope within their own work area using general guidelines and standards or precedents as reference.

Responsibilities

Core Duties

• Review documents and forms for completeness, track files for follow up and distribute for review.
• Research and resolve routine issues, refer complex issues to other staff.
• Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.
• Coordinate logistics for outreach activities, meetings, and events.
• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements.
• May train and direct day to day activities of student and temporary workers.

Minimum Education And Experience

Associates degree and one year of relevant experience, or combination of education and relevant experience.

Knowledge, Skills And Abilities

• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Customer service skills.
• Basic office administration skills.
• Ability to learn compliance with legal, financial, and university policies and external regulations.