Hybrid Strategic Enterprise Account Leader

Lending Club; San Francisco (CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Paid parental leave

Volunteer time

Job summary

Happen Bank seeks an Enterprise Account Manager to own the retention, expansion, and performance of named national and enterprise Purchase Finance accounts. You will lead post-sale handoff, launch, adoption, and renewal efforts while aligning partner priorities with measurable business outcomes.

As a strategic advisor to executives and operators, you will build account plans, manage cross-functional execution, and protect the customer experience and Happen Bank’s interests across locations.

Qualifications

• Bachelor’s degree or higher, or equivalent combination of education and experience.
• 4+ years of enterprise account management or related experience with national or multi-location customers.
• Experience leading complex implementations and cross-functional work.
• Strong executive relationship management across business, financial, technical, and operational stakeholders.
• Ability to interpret performance data and translate insights into action.

Responsibilities

• Retain and expand a portfolio of named national, multi-location accounts.
• Develop account plans with stakeholders and growth opportunities.
• Lead executive business reviews and operating reviews with measurable insights.
• Coordinate onboarding, implementation, training, and activation across locations.
• Monitor portfolio health, utilization, and renewal risk; drive recovery plans as needed.

Skills

Executive relationship management

Strategic partnerships

Customer success

B2B sales

Account planning

Analytical thinking

Education

Bachelor’s degree or higher

Tools

CRM platforms

Analytics tools

Job description

Happen Bank seeks an Enterprise Account Manager to own the retention, expansion, and performance of named national and enterprise Purchase Finance accounts. You will lead post-sale handoff, launch, adoption, and renewal efforts while aligning partner priorities with measurable business outcomes.

As a strategic advisor to executives and operators, you will build account plans, manage cross-functional execution, and protect the customer experience and Happen Bank’s interests across locations.