Hybrid: Strategic Change Delivery Lead, Operations

PenFed Credit Union; Washington; Hybrid; USD 69,000 - 131,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Paid time off

Parental leave and family benefits

401(k) match

Life and disability coverage

Education assistance

Volunteer opportunities

Job summary

PenFed Credit Union is seeking a Hybrid Operations Change Delivery Lead to coordinate end‑to‑end delivery across multiple sites (Tysons, VA; Omaha, NE; Eugene, OR; San Antonio, TX). The role drives planning, adoption, and value realization in a fast-paced financial services environment.

You will partner with business owners and IT managers, manage blockers, and lead change management activities to ensure successful outcomes across cross‑functional teams.

Qualifications

• Bachelor's Degree or equivalent education/experience.
• Six+ years of project management experience in financial services.
• Three+ years delivering cross-functional, high‑risk projects.
• Proficient with agile and hybrid delivery.
• Experience applying project and change management best practices.
• Excellent written and verbal communication.
• Ability to influence, motivate, and interact with executives.
• Collaborative, able to manage multiple priorities without direct authority.
• Ability to translate technical complexity into business language.
• Strong attention to detail with big-picture thinking.
• Sound judgement navigating ambiguity and complexity.
• Proficient with Jira and Confluence.
• Familiarity with Salesforce.
• Experience with AI.

Responsibilities

• Coordinate end-to-end delivery activities across business and technology workstreams on multiple concurrent projects.
• Partner with business owners and IT managers to align priorities, timelines, dependencies, resources, and deliverables.
• Develop and maintain integrated project plans, dashboards, and delivery trackers reflecting Agile sprints and milestones.
• Identify, elevate, and help resolve cross-functional blockers, risks, and issues.
• Facilitate key project ceremonies and synthesize outcomes into clear actions.
• Coordinate with stakeholders to ensure aligned expectations throughout delivery.
• Develop change management strategies including stakeholder engagement and readiness assessments.
• Apply structured change management frameworks to drive user adoption.
• Conduct impact assessments of project changes on people, process, and technology.
• Create targeted communications and training materials for diverse audiences.
• Monitor adoption metrics and recommend corrective actions.
• Produce status reports and dashboards for sponsors and leadership.
• Maintain RAID logs and establish escalation paths.
• Establish governance checkpoints and decision gates.
• Track benefits realization milestones post‑go‑live.
• Build relationships with business leaders, IT partners, and frontline staff.
• Champion end users and business stakeholders throughout the project lifecycle.
• Serve as a neutral voice to surface dependencies and resolve competing priorities.

Skills

Project management

Cross-functional collaboration

Agile delivery

Change management

Communication skills

Influencing

Team collaboration

Business-IT translation

Attention to detail

Judgement

Jira

Confluence

Salesforce

AI awareness

Education

Bachelor's Degree or equivalent

Tools

Jira

Confluence

Salesforce

AI tools familiarity

Job description

PenFed Credit Union is seeking a Hybrid Operations Change Delivery Lead to coordinate end‑to‑end delivery across multiple sites (Tysons, VA; Omaha, NE; Eugene, OR; San Antonio, TX). The role drives planning, adoption, and value realization in a fast-paced financial services environment.

You will partner with business owners and IT managers, manage blockers, and lead change management activities to ensure successful outcomes across cross‑functional teams.