Hybrid Solar Project Coordinator

All Energy Solar, Inc; Saint Paul (MN); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Dental + vision insurance (in many job

Health insurance

401K with company match

Discretionary Profit Sharing Bonus

PTO accrual and holidays

Job summary

All Energy Solar, Inc. in Saint Paul, MN is seeking a detail-oriented Project Support Specialist to help keep customer projects on track from inception to completion.

You will communicate with customers by phone and email, track progress, and coordinate inspections and solar commissioning across service territories. You will assist with invoicing, documentation, and financial records, while supporting the Project Management team and advocating excellent customer service.

Qualifications

• 1+ years of customer service, project coordination, or related field preferred.
• Strong attention to detail and reliability.
• Ability to work with managers across departments.
• Proficient in Google Suite/Google Workspace.
• Experience using CRM such as Salesforce or NetSuite.

Responsibilities

• Communicate with customers via phone and email to provide project updates, answer questions, document interactions, and ensure a positive customer experience.
• Utilize Coperniq to monitor project progress, maintain accurate records, update milestones, and report project statuses throughout various stages.
• Coordinate and confirm electrical and building inspections with homeowners, ensuring customers understand scheduling details, expectations, and next steps.
• Take ownership of scheduling and coordinating solar commissioning and utility witness tests across all company service territories, working directly with various utility providers, homeowners, and internal teams.
• Set up, configure, and finalize solar system monitoring across various platforms, ensuring systems are properly connected and customers receive access to their monitoring information.
• Assist with maintaining installation and inspection paperwork for our operations team.
• Assist with preparing and processing customer invoices, tracking payments, and supporting project-related financial documentation.
• Provide regular project updates to internal departments, external partners, utility providers, and other stakeholders to support project progression.
• Provide administrative and operational support to the Project Management team, assisting with additional responsibilities and shifting priorities as business needs arise.
• Support customer satisfaction initiatives by encouraging customer reviews and referrals throughout the project experience.

Skills

Customer service

Project coordination

Communication

Attention to detail

Cross-department collaboration

Time management

Tools

Salesforce

NetSuite

Google Workspace

Job description

All Energy Solar, Inc. in Saint Paul, MN is seeking a detail-oriented Project Support Specialist to help keep customer projects on track from inception to completion.

You will communicate with customers by phone and email, track progress, and coordinate inspections and solar commissioning across service territories. You will assist with invoicing, documentation, and financial records, while supporting the Project Management team and advocating excellent customer service.