Project Management Assistant

All Energy Solar, Inc; Saint Paul (MN); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Dental + vision insurance (in many job

Health insurance

401K with company match

Discretionary Profit Sharing Bonus

PTO accrual and holidays

Job summary

All Energy Solar, Inc. in Saint Paul, MN is seeking a detail-oriented Project Support Specialist to help keep customer projects on track from inception to completion.

You will communicate with customers by phone and email, track progress, and coordinate inspections and solar commissioning across service territories. You will assist with invoicing, documentation, and financial records, while supporting the Project Management team and advocating excellent customer service.

Qualifications

• 1+ years of customer service, project coordination, or related field preferred.
• Strong attention to detail and reliability.
• Ability to work with managers across departments.
• Proficient in Google Suite/Google Workspace.
• Experience using CRM such as Salesforce or NetSuite.

Responsibilities

• Communicate with customers via phone and email to provide project updates, answer questions, document interactions, and ensure a positive customer experience.
• Utilize Coperniq to monitor project progress, maintain accurate records, update milestones, and report project statuses throughout various stages.
• Coordinate and confirm electrical and building inspections with homeowners, ensuring customers understand scheduling details, expectations, and next steps.
• Take ownership of scheduling and coordinating solar commissioning and utility witness tests across all company service territories, working directly with various utility providers, homeowners, and internal teams.
• Set up, configure, and finalize solar system monitoring across various platforms, ensuring systems are properly connected and customers receive access to their monitoring information.
• Assist with maintaining installation and inspection paperwork for our operations team.
• Assist with preparing and processing customer invoices, tracking payments, and supporting project-related financial documentation.
• Provide regular project updates to internal departments, external partners, utility providers, and other stakeholders to support project progression.
• Provide administrative and operational support to the Project Management team, assisting with additional responsibilities and shifting priorities as business needs arise.
• Support customer satisfaction initiatives by encouraging customer reviews and referrals throughout the project experience.

Skills

Customer service

Project coordination

Communication

Attention to detail

Cross-department collaboration

Time management

Tools

Salesforce

NetSuite

Google Workspace

Job description

The All Energy Solar team is smart, dedicated to our customers, open minded, and fun. We are composed of the renewable energy industry’s best talent. Our projects vary from small residential systems to large scale commercial projects. If you are ready to join a rapidly growing company with the opportunity for upward mobility, we encourage you to apply with All Energy Solar.

Responsibilities & Essential Functions

• Communicate with customers via phone and email to provide project updates, answer questions, document interactions, and ensure a positive customer experience.
• Utilize Coperniq to monitor project progress, maintain accurate records, update milestones, and report project statuses throughout various stages.
• Coordinate and confirm electrical and building inspections with homeowners, ensuring customers understand scheduling details, expectations, and any necessary next steps.
• Take ownership of scheduling and coordinating solar commissioning and utility witness tests across all company service territories, working directly with various utility providers, homeowners, and internal teams.
• Set up, configure, and finalize solar system monitoring across various platforms, ensuring systems are properly connected and customers receive access to their monitoring information.
• Assist with maintaining installation and inspection paperwork for our operations team.
• Assist with preparing and processing customer invoices, tracking payments, and supporting project-related financial documentation.
• Provide regular project updates to internal departments, external partners, utility providers, and other stakeholders to support project progression.
• Provide administrative and operational support to the Project Management team, assisting with additional responsibilities and shifting priorities as business needs arise.
• Support customer satisfaction initiatives by encouraging customer reviews and referrals throughout the project experience.

Other Duties

• Other duties and tasks as assigned by management.

Skills/Qualifications

• 1 or more years of customer service, project coordination, or related field preferred or equivalent combination of education and relevant work experience considered.
• Strong attention to detail.
• Ability to work with managers in different departments.
• Take direction and reliably complete tasks.
• Proficient in Google Suite/Google Workspace (Slides, Sheets, Calendar, Forms, Docs, Gmail) or related software (preferred).
• Experience using CRM software, such as Salesforce and NetSuite (preferred).
• Ability to communicate effectively by phone or email with customers.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer (frequent).
• Must be able to lift up to 30 pounds at times (infrequent).
• Ability to type at least 60 words per minute (frequent).
• Must be able to access and navigate each department at the organization’s facilities.
• This is a full-time non-exempt hourly (overtime eligible) position with an hourly rate of $19.00 - $22.00 (depending on experience and qualifications).
• Hybrid: This position is eligible to work a combination of in-office work at AES headquarters (St. Paul, MN) and remote/work from home eligibility: (*Note: this is subject to change by management based on company and business needs, may or may not be eligible until 90+ days of employment/training period completion, will be determined and agreed on by management and employee, and contingent upon employees being in good standing).
• PTO accrual per hour will be .03847, up to 80 hours annually (120 hours annually after year 1).
• 6 paid holidays + 1 floating holiday.
• Dental + vision insurance (free for individuals).
• Health insurance (free individual option).
• 401K with company match (eligible after 90 days, age 21+).
• Discretionary Profit Sharing Bonus based on company performance.
• Free employee assistance plan.
• Much more!

Equal Employment Opportunity Statement (EEO)

All Energy Solar is an equal employment opportunity (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location that we facilitate. All Energy Solar is a proud promoter of employment opportunities to our Military and Veterans.