Hybrid SMB Sales Support & Customer Care Specialist

D&H Distributing; Clearwater (AR); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

ESOP

401k

Paid Time Off

Medical insurance

Dental insurance

Vision insurance

Gym Reimbursement

Work from Home Reimbursement

Employee Purchase Program

Tuition Assistance

Job summary

D&H is seeking a Sales Support Specialist to join a hybrid team available in Harrisburg, PA or Tampa, FL. You will assist the sales group with customer inquiries, orders, and post-sale support while maintaining accurate CRM records.

You will act as a liaison between customers and the sales force, ensuring timely responses and accurate information. The role emphasizes professional communication and teamwork within a growing employee-owned company.

Qualifications

• Education: Associate’s degree or higher preferred.
• Experience: 1 to 3 years of office or call center-based customer service experience.

Responsibilities

• Manage large number of incoming calls and respond to inquiries (ETAs, pricing, inventory, post-sale requests).
• Provide customers with product and service information.
• Keep customer data current Using our CRM tool.
• Handle inbound calls, emails and IMs.
• Resolve customer issues and inquiries.
• Welcome, educate and activate new accounts.
• Project a professional company image via phone, email and IM.

Skills

Basic hardware knowledge

Microsoft Office

Verbal and written communication

PC, phone, calculator, fax, printer, 0

Education

Associate’s degree or higher

Tools

CRM tool

CCA Propriety software

Job description

D&H is seeking a Sales Support Specialist to join a hybrid team available in Harrisburg, PA or Tampa, FL. You will assist the sales group with customer inquiries, orders, and post-sale support while maintaining accurate CRM records.

You will act as a liaison between customers and the sales force, ensuring timely responses and accurate information. The role emphasizes professional communication and teamwork within a growing employee-owned company.