Hybrid SMB Digital Application & Support Specialist

US Bank; Minneapolis (MN); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation (2–5 weeks depending on/

11 paid holidays

Parental leave

Sick leave

Job summary

U.S. Bank is seeking a Digital Application Support Specialist to assist small business customers with digital applications, guiding them through the process and suggesting next steps to maximize completion rates. The role blends digital tools with human support to promote product adoption and efficient service.

Location follows a hybrid model; you may work onsite at a U.S. Bank hub most days with some remote work.

Qualifications

• 2-3 years of customer service, sales and/or prospecting experience typically required.
• Familiarity with business banking products and services preferred.
• Strong written and verbal communication skills required.

Responsibilities

• Assist small business customers with digital application servicing and processing.
• Route customers to sales, service, or support teams as appropriate.
• Log interactions and track funnel activity in Salesforce and internal systems.
• Identify cross-sell and referral opportunities for banking products.
• Ensure adherence to banking policies and regulatory requirements.

Skills

Customer service

Sales & cross-sell

Communication

Multitasking

CRM systems

Office software

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

U.S. Bank is seeking a Digital Application Support Specialist to assist small business customers with digital applications, guiding them through the process and suggesting next steps to maximize completion rates. The role blends digital tools with human support to promote product adoption and efficient service.

Location follows a hybrid model; you may work onsite at a U.S. Bank hub most days with some remote work.