Hybrid Digital Banking Application Specialist

U.S. Bank; Los Angeles (CA); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation and holidays

Parental leave

Disability insurance

Job summary

U.S. Bank is seeking a Digital Support Specialist to assist small business customers with digital applications, guiding them through the process and suggesting next steps to improve completion rates.

The role requires 2–3 years in customer service or sales, knowledge of business banking products, and strong communication skills. It offers a hybrid work model with a focus on on-site collaboration in Los Angeles.

Qualifications

• High school diploma or equivalent is required.
• Typically 2–3 years of customer service, sales or prospecting experience.
• Ability to manage multiple tasks/deadlines simultaneously.

Responsibilities

• Assist small business customers with digital application servicing and processing.
• Log and track customer interactions and referrals in CRM systems.
• Maintain knowledge of business banking products to respond accurately to inquiries.

Skills

Business banking knowledge

Office applications

Multitasking

Customer service

Verbal and written communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a Digital Support Specialist to assist small business customers with digital applications, guiding them through the process and suggesting next steps to improve completion rates.

The role requires 2–3 years in customer service or sales, knowledge of business banking products, and strong communication skills. It offers a hybrid work model with a focus on on-site collaboration in Los Angeles.