Hybrid Small Business Digital Application Specialist

U.S. Bank; Tempe (AZ); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Healthcare

401(k) retirement plan

Paid vacation

Paid holidays

Disability insurance

Life insurance

Job summary

U.S. Bank is seeking a customer-focused professional to provide digital application support for small business clients, guiding them through the online application process and recommending next steps to improve completion rates.

You will log interactions in Salesforce, collaborate with sales and service teams, and stay informed on business banking products. This role features a hybrid work model with on-site hub time and remote flexibility.

Qualifications

• High school diploma or equivalent.
• Typically two to three years of customer service, sales and/or prospecting experience.

Responsibilities

• Assist small business customers with digital application servicing needs and direct them to the appropriate sales, service, or support teams.
• Log customer interactions and track application funnel activity in Salesforce and other internal applications.
• Uncover cross-sell opportunities for business deposits, credit products, and other financial solutions.

Skills

Customer service

Sales experience

Communication skills

Problem solving

Education

High school diploma

Tools

Salesforce

Microsoft Office

CRM software

Job description

U.S. Bank is seeking a customer-focused professional to provide digital application support for small business clients, guiding them through the online application process and recommending next steps to improve completion rates.

You will log interactions in Salesforce, collaborate with sales and service teams, and stay informed on business banking products. This role features a hybrid work model with on-site hub time and remote flexibility.