Hybrid Shift Supervisor — Ops Leader & Coach

Anserve; Butler (NJ); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) with up to 4% employer match

Health insurance

Dental, vision, accident, and critical

Generous PTO package

Tuition reimbursement

Referral bonuses

Professional training

Advancement opportunities

Flexible working conditions

Monthly rewards and incentives

Biannual industry rewards

Family-owned company

Job summary

Anserve in Butler, NJ is seeking a Shift Manager to oversee daily answering service operations during a fixed shift, ensuring service standards and coaching staff.

This hybrid role requires three days per week in the Butler, NJ office for residents within 30 miles; reports to Senior Manager.

Ideal candidate will lead a team of Customer Care Specialists and the Assistant Shift Manager, driving performance and client satisfaction.

Qualifications

• High school diploma or GED is required.
• Supervises approximately 5–8 direct reports.
• Strong leadership and team management skills.

Responsibilities

• Manage daily shift operations to ensure an efficient workflow.
• Monitor call volume, staffing, and team activity across shifts.
• Troubleshoot operational issues and support team efficiency.
• Respond to client inquiries through Shift Manager Outlook and Teams.
• Work closely with Dispatching to maintain smooth operations.
• Provide coaching and regular feedback; conduct monthly performance reviews.
• Ensure compliance with company policies and quality standards.

Skills

Leadership

Team management

Communication

Problem-solving

Decision making

Remote and in-person work

Attention to detail

Continuous learning

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Anserve in Butler, NJ is seeking a Shift Manager to oversee daily answering service operations during a fixed shift, ensuring service standards and coaching staff.

This hybrid role requires three days per week in the Butler, NJ office for residents within 30 miles; reports to Senior Manager.

Ideal candidate will lead a team of Customer Care Specialists and the Assistant Shift Manager, driving performance and client satisfaction.