Operations Supervisor - Lead Service & Teams (Hybrid)

24 Hour Home Care - Caregiver Division; Fullerton (CA); Hybrid; USD 73,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Equal opportunity employer

Job summary

24 Hour Home Care - Caregiver Division in Fullerton, CA seeks a Supervisor, Operations to oversee non-clinical care service workflows and customer service. You will coach Customer Service Coordinators and partner with managers to drive performance in a hybrid setting.

The role focuses on daily execution, escalation management, and improving service delivery, with a clear path toward operations leadership. Minimum experience in team supervision within care or service delivery is required.

Qualifications

• Experience managing team members is required.
• Associate’s degree required; Bachelor’s degree preferred.
• 2+ years of operations, staffing, scheduling, customer service, or care delivery experience required; 3–5+ years preferred.
• Experience supporting or leading day-to-day operations within a branch, office, or local market strongly preferred.
• Prior lead, senior coordinator, or supervisory experience preferred.
• Experience in healthcare, home care, disability services, staffing, or a similar service-delivery environment preferred.

Responsibilities

• Oversee daily branch operations and customer service workflows, ensuring follow-up activities, service requests, and priorities are completed on time.
• Monitor call center performance and queue activity, adjusting team priorities to maintain service levels.
• Serve as primary escalation resource for complex caregiver, family, and service-related concerns, driving timely resolution.
• Provide day-to-day workflow oversight, training, and coaching to Customer Service Coordinators.
• Identify trends and recommend workflow or service improvements to leadership.

Skills

Customer service

Call center operations

Workflow coordination

Escalation resolution

Coaching and training

Performance monitoring

Education

Associate degree

Bachelor's degree preferred

Job description

24 Hour Home Care - Caregiver Division in Fullerton, CA seeks a Supervisor, Operations to oversee non-clinical care service workflows and customer service. You will coach Customer Service Coordinators and partner with managers to drive performance in a hybrid setting.

The role focuses on daily execution, escalation management, and improving service delivery, with a clear path toward operations leadership. Minimum experience in team supervision within care or service delivery is required.