Remote Support Center Shift Supervisor — Lead & Coach

PerfectServe; United States; Remote; USD 58,500 - 71,500; Full time

Benefits offered by this job

Health, Dental, Vision, Life and Disability Insurance

401K with match

17 company holidays, 2 floating holidays

Job summary

PerfectServe is looking for a Support Center Shift Supervisor to lead operations in a 24/7 support environment. The role involves coaching and developing a small group of agents to ensure high-quality service. Candidates should have 2+ years of experience in a support center and relevant leadership skills.

The position offers a competitive salary of $65,000 USD per year, along with benefits such as health insurance and a 401K plan.

Qualifications

• 2+ years of experience in a support center or contact center environment.
• Experience with workforce management tools and/or ticketing systems is preferred.
• Prior coaching and/or leadership experience.

Responsibilities

• Support shift performance across phone, ticket, and other interaction service levels.
• Provide real-time direction to agents, including coaching and workload balancing.
• Monitor performance and adjust priorities as needed.
• Identify and address operational risks in real time.

Skills

Coaching

Workforce management tools

Customer service

Tools

Zendesk

Five9

Job description

PerfectServe is looking for a Support Center Shift Supervisor to lead operations in a 24/7 support environment. The role involves coaching and developing a small group of agents to ensure high-quality service. Candidates should have 2+ years of experience in a support center and relevant leadership skills.

The position offers a competitive salary of $65,000 USD per year, along with benefits such as health insurance and a 401K plan.