Service Desk Engineer — Data Center & Hardware

Zones, LLC; New Jersey; On-site; USD 44,000 - 48,000; Full time

Job summary

Zones, LLC is hiring a Technical Support Associate (Service Desk) to support its Global Service network from Jersey City, NJ. This 6-month contract to hire role requires flexibility to work in data center and call center environments, providing phone and web-based support for hardware and software issues.

Ideal candidates hold a CS/EE degree and 1+ year in hardware servicing and customer support, with strong diagnostics, BIOS/driver knowledge, and clear technical communication.

Qualifications

• Bachelor’s or equivalent degree in CS/EE or related field.
• 1+ year servicing X86 systems and parts.
• 1+ year in a customer support role.
• Strong hardware diagnostics; BIOS and driver issues.
• Proven troubleshooting and decision-making in fast pace.
• Experience with Excel functions or database management.

Responsibilities

• Provide frontline technical support via phone, email, and tickets.
• Drive tickets to resolution and update notes.
• Maintain ticket workflow and communicate with customers.
• Diagnose hardware, software, and network issues.
• Order parts and process returns; escalate when needed.
• Collaborate with data center staff to resolve problems.
• Document data center activities and incidents.

Skills

Customer support

Troubleshooting

Hardware diagnostics

BIOS & drivers

Technical communication

Education

Bachelor's or Associate degree

Tools

Excel

Job description

Zones, LLC is hiring a Technical Support Associate (Service Desk) to support its Global Service network from Jersey City, NJ. This 6-month contract to hire role requires flexibility to work in data center and call center environments, providing phone and web-based support for hardware and software issues.

Ideal candidates hold a CS/EE degree and 1+ year in hardware servicing and customer support, with strong diagnostics, BIOS/driver knowledge, and clear technical communication.