Hybrid Service Operations Coordinator | Flexible Hours

KD Recruitment; Scarborough (ME); Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Private healthcare

Free on-site parking

Hybrid working after training

25 days holiday plus bank holidays

Job summary

KD Recruitment is recruiting a Service Coordinator for a busy manufacturing business in the Scarborough area. You will coordinate service and maintenance activity, supporting engineers and keeping customers updated throughout the process.

This full-time, hybrid role offers a supportive team environment with opportunities to work from home part of the week after training, plus 25 days holiday and private healthcare.

Qualifications

• Experience in busy coordination, scheduling or service-based roles.
• Experience coordinating engineers, field-based teams, installations, maintenance or service jobs.
• Good attention to detail and accurate administration skills.

Responsibilities

• Coordinating service jobs from initial request through to completion, ensuring engineers, customers and internal teams have the information they need.
• Planning and scheduling service, maintenance and repair jobs for engineers within your allocated area.
• Reviewing planned work daily and adjusting schedules for urgent or reactive jobs.
• Coordinating engineer workloads and optimising time and resources.
• Keeping customers updated on appointments, progress and changes to scheduled work.
• Managing warranty claims, contract repairs and associated administration.
• Liaising with Project Managers and other internal departments to coordinate ongoing jobs.
• Ensuring job information and customer records are accurate and updated.

Skills

Organisational skills

Communication skills

Prioritisation

Problem solving

Job description

KD Recruitment is recruiting a Service Coordinator for a busy manufacturing business in the Scarborough area. You will coordinate service and maintenance activity, supporting engineers and keeping customers updated throughout the process.

This full-time, hybrid role offers a supportive team environment with opportunities to work from home part of the week after training, plus 25 days holiday and private healthcare.