Hybrid Service Dispatch & Coordination Specialist

Frey Consulting Group; Glen Burnie (MD); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Professional development opportunities

Job summary

Vision Technologies is seeking a Field Service Coordinator to act as a communication hub for customers, technicians, and management. This hybrid role emphasizes strong organization and proactive scheduling to ensure timely service delivery.

You will dispatch technicians, maintain records, and coordinate with vendors while providing clear information to customers and internal teams. The role supports ongoing professional development and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s in business/logistics preferred.
• 2–4 years of dispatching or customer service experience preferred.
• Experience with IT ticketing systems and SLAs is a plus.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Coordinate service projects for the field team and manage dispatch.
• Communicate with vendors and customers to confirm details.
• Schedule and dispatch technicians based on requests and location.
• Maintain records of technician locations, status, and availability.
• Update customers on progress, delays, and arrival times.
• Serve as liaison between customers, technicians, and management.
• Assist with service reports and invoicing documents.

Skills

Organizational skills

Multitasking

Communication

Interpersonal skills

Dispatching software

Microsoft Office

Education

High school diploma or equivalent; associate or bachelor’s preferred in business/logistics

Tools

Dispatching software

Microsoft Office Suite

Job description

Vision Technologies is seeking a Field Service Coordinator to act as a communication hub for customers, technicians, and management. This hybrid role emphasizes strong organization and proactive scheduling to ensure timely service delivery.

You will dispatch technicians, maintain records, and coordinate with vendors while providing clear information to customers and internal teams. The role supports ongoing professional development and a comprehensive benefits package.