IT Service Desk Specialist I — Hybrid (4 days in-office)

Iridium Satellite; Tysons (VA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Stock options

Bonus program

Medical, dental, vision

401(k)

Job summary

Iridium is seeking a customer-obsessed Service Specialist I to be the primary contact for incidents and requests. You will deliver daily end-user support, basic troubleshooting, and collaborate with System Administrators and Network teams to ensure secure LAN/WAN connectivity.

You will help with onboarding/offboarding, maintain accurate ticketing records, and contribute to continuous improvement while working in a hybrid environment with a US-based team.

Qualifications

• High school diploma or GED.
• Experience providing Windows desktop support.
• Familiarity with Active Directory, VPN, TCP/IP, DNS, DHCP.
• Knowledge of ITIL fundamentals or ITIL Foundation within 6 months.
• Experience with ServiceNow or similar ticketing systems.

Responsibilities

• Serve as the primary contact for the Service Desk (phone, chat, email).
• Log, categorize, and own incidents and requests in the ticketing system.
• Troubleshoot basic end-user issues (Windows, Office 365, VPN/MFA).
• Maintain documentation and update CMDB/asset records.

Skills

Customer service

Communication

Time management

Windows support

Office 365

ITIL knowledge

Education

High School Diploma

Tools

ServiceNow

Active Directory

SCCM/ConfigMgr

Intune/MDM

Job description

Iridium is seeking a customer-obsessed Service Specialist I to be the primary contact for incidents and requests. You will deliver daily end-user support, basic troubleshooting, and collaborate with System Administrators and Network teams to ensure secure LAN/WAN connectivity.

You will help with onboarding/offboarding, maintain accurate ticketing records, and contribute to continuous improvement while working in a hybrid environment with a US-based team.