Hybrid Service Desk Lead IT Support & Problem Solver

Page Mechanical Group, Inc.; Vienna (VA); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Page Mechanical Group, Inc. seeks a Service Desk Technician in Vienna, Virginia. This role offers a hybrid work arrangement, with training on campus. Responsibilities include providing technical support via calls, web queues, and emails, while ensuring high customer satisfaction. Ideal candidates have strong communication skills, basic IT knowledge, and at least 3 years of Tier 1 support experience. The work schedule is Monday to Friday, 1100-1930 EST, promoting a collaborative environment supporting Enterprise Technology Services.

Qualifications

• 3+ years of Tier 1 support or similar experience is desired.
• Knowledge of ITIL practices is advantageous.
• Previous customer support experience in fast-paced environments is preferred.

Responsibilities

• Respond to inbound calls to provide technical support.
• Provide support through web queues and emails.
• Escalate requests outside of scope when necessary.
• Document activities using PC applications.
• Attend weekly staff and mentor meetings.

Skills

Technical problem-solving

Effective communication

Time management

Soft skills

Multi-tasking

Basic IT knowledge

Tools

ServiceNow

Job description

Page Mechanical Group, Inc. seeks a Service Desk Technician in Vienna, Virginia. This role offers a hybrid work arrangement, with training on campus. Responsibilities include providing technical support via calls, web queues, and emails, while ensuring high customer satisfaction. Ideal candidates have strong communication skills, basic IT knowledge, and at least 3 years of Tier 1 support experience. The work schedule is Monday to Friday, 1100-1930 EST, promoting a collaborative environment supporting Enterprise Technology Services.