IT Help Desk Specialist — Tier 1 Support

247Hire; Vienna (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

247Hire is seeking a technical support agent in Vienna, Virginia, who will respond to inbound calls and provide troubleshooting assistance. The ideal candidate will have 3+ years of Tier 1 support experience and possess strong verbal and written communication skills.

The role will involve documenting issues using PC applications and maintaining adherence to company policies. Candidates familiar with ITIL and ServiceNow will have an edge.

Qualifications

• 3+ years of Tier 1 support experience or similar.
• Knowledge of Navy Federal operations and ITIL is a plus.

Responsibilities

• Respond to inbound calls for technical support.
• Document and report activities using PC applications.
• Attend weekly staff meetings to enhance team performance.

Skills

Technical troubleshooting

Effective communication

Time management

Soft skills

Call center experience

Tools

ServiceNow

Job description

247Hire is seeking a technical support agent in Vienna, Virginia, who will respond to inbound calls and provide troubleshooting assistance. The ideal candidate will have 3+ years of Tier 1 support experience and possess strong verbal and written communication skills.

The role will involve documenting issues using PC applications and maintaining adherence to company policies. Candidates familiar with ITIL and ServiceNow will have an edge.