Hybrid Service Billing Specialist

Kelly Professional & Industrial; Maple Grove (MN); Hybrid; USD 27,552,000 - 34,440,000; Full time

Job summary

Kelly Services is seeking a Service Billing Coordinator in Maple Grove, MN for a hybrid schedule (in-office Tue, Wed, Thu; Mon & Fri remote), 8am–5pm. The role involves managing end-to-end monthly billing, creating service contracts, and updating invoicing data across systems.

The position requires attention to detail and focus on customer satisfaction, with 2 years post-secondary accounting education or related experience preferred. Training and process improvements encouraged.

Qualifications

• Two years of post-secondary education in accounting or related field.
• Experience with ERP or CRM systems.
• Strong attention to detail and customer focus.

Responsibilities

• Process all paperwork related to each scheduled service job as stated in working instructions.
• Creation of Service contracts and service orders for all contract related services.
• Process service partner invoices and paperwork as stated in working instructions.
• Assist in updating/maintenance of all invoicing working instructions.
• Inform appropriate Service Manager(s) and/or direct Manager/Supervisor of any customer complaints/disputes.
• Advise regional Service Managers of any problems concerning technician paperwork quality and any parts issues encountered.
• Assists in maintaining all databases and systems.
• Advise direct Manager/Supervisor of any difficulties or discrepancies encountered with any current processes or systems.
• Participate in ongoing continuous improvement efforts, including process improvement events.
• Employee must work in compliance of all company policies and procedures, and applicable ISO standards.
• Support direct Manager/Supervisor as necessary, including reports, analysis and review of orders, projects or inventory as requested.
• Other duties as defined or requested.

Skills

Attention to detail

Communication skills

Problem solving

Data entry

MS Office Suite

Education

Two years of post-secondary education in accounting or related field

Tools

ERP systems

CRM systems

Job description

Kelly Services is seeking a Service Billing Coordinator in Maple Grove, MN for a hybrid schedule (in-office Tue, Wed, Thu; Mon & Fri remote), 8am–5pm. The role involves managing end-to-end monthly billing, creating service contracts, and updating invoicing data across systems.

The position requires attention to detail and focus on customer satisfaction, with 2 years post-secondary accounting education or related experience preferred. Training and process improvements encouraged.