Billing Specialist

Kelly Professional & Industrial; Maple Grove (MN); Hybrid; USD 27,552,000 - 34,440,000; Full time

Job summary

Kelly Services is seeking a Service Billing Coordinator in Maple Grove, MN for a hybrid schedule (in-office Tue, Wed, Thu; Mon & Fri remote), 8am–5pm. The role involves managing end-to-end monthly billing, creating service contracts, and updating invoicing data across systems.

The position requires attention to detail and focus on customer satisfaction, with 2 years post-secondary accounting education or related experience preferred. Training and process improvements encouraged.

Qualifications

• Two years of post-secondary education in accounting or related field.
• Experience with ERP or CRM systems.
• Strong attention to detail and customer focus.

Responsibilities

• Process all paperwork related to each scheduled service job as stated in working instructions.
• Creation of Service contracts and service orders for all contract related services.
• Process service partner invoices and paperwork as stated in working instructions.
• Assist in updating/maintenance of all invoicing working instructions.
• Inform appropriate Service Manager(s) and/or direct Manager/Supervisor of any customer complaints/disputes.
• Advise regional Service Managers of any problems concerning technician paperwork quality and any parts issues encountered.
• Assists in maintaining all databases and systems.
• Advise direct Manager/Supervisor of any difficulties or discrepancies encountered with any current processes or systems.
• Participate in ongoing continuous improvement efforts, including process improvement events.
• Employee must work in compliance of all company policies and procedures, and applicable ISO standards.
• Support direct Manager/Supervisor as necessary, including reports, analysis and review of orders, projects or inventory as requested.
• Other duties as defined or requested.

Skills

Attention to detail

Communication skills

Problem solving

Data entry

MS Office Suite

Education

Two years of post-secondary education in accounting or related field

Tools

ERP systems

CRM systems

Job description

Kelly Services is currently has an opening for a Service Billing Coordinator in Maple Grove, MN

Pay: up to $25/hr. depending on experience

Contract – through the end of 2024 with the possibility of extension/hire, based on company need and performance

Schedule: Hybrid, Tues, Wed, and Thurs in the office. Mon & Fri remote. 8am-5pm

What’s the role?

As the Service Billing Coordinator, you get to work with an astonishing team that plays a vital role in the company. Show case your skills and experience with process enhancements by being responsible for managing the end-to-end monthly billing cycle. The Service Billing Coordinator is also responsible for accurate and timely creation of service contracts as well as maintenance and updates of data in all relevant systems. The position requires strong attention to detail, an intense focus on customer satisfaction, the ability to identify opportunities for process improvement and implement changes in a timely and organized manner.

Here’s what you’ll do:

• Process all paperwork related to each scheduled service job as stated in working instructions.


• Creation of Service contracts and service orders for all contract related services.


• Process service partner invoices and paperwork as stated in working instructions.


• Assist in updating/maintenance of all invoicing working instructions.


• Inform appropriate Service Manager(s) and/or direct Manager/Supervisor of any customer complaints/disputes.


• Advise regional Service Managers of any problems concerning technician paperwork quality and any parts issues encountered.


• Assists in maintaining all databases and systems.


• Advise direct Manager/Supervisor of any difficulties or discrepancies encountered with any current processes or systems.


• Participate in ongoing continuous improvement efforts, including process improvement events.


• Employee must work in compliance of all company policies and procedures, and applicable ISO standards.


• Support direct Manager/Supervisor as necessary, including reports, analysis and review of orders, projects or inventory as requested.


• Other duties as defined or requested.


• Two years of post-secondary education in accounting or related field, or four years related experience preferred.


• Related ERP or CRM operating systems experience required.


• Positive attitude and willingness to learn.


• Ability to follow and execute standard operating procedures and departmental guidelines.


• Working knowledge of computers and common software applications including competency with MS Office Suite.


• Data Entry with 10-key.


• Excellent verbal and written communication skills, problem solving skills and attention to detail required.


• Be highly organized and have a history of multi-tasking and achieving results including an ability to balance multiple tasks within deadlines.