Hybrid Senior Systems Engineer: Cloud, VMware & Security

Auxiom LLC; Rochester (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Auxiom LLC in Rochester, MI seeks a Systems Engineer to design and deliver IT infrastructure solutions, architect roadmaps, and lead complex projects for managed services clients. You will troubleshoot, implement, and maintain servers, virtualization, and cloud environments in a client-facing role.

As a senior member, you will shape proposals, roadmaps, and SOPs, mentor team members, and balance design, delivery, and escalation across engagements.

Qualifications

• 5+ years of helpdesk engineering or systems administration experience.
• 5+ years of hands-on experience with Windows Servers, Microsoft 365, and Azure AD.
• 5+ years of experience deploying and supporting enterprise-level environments, including servers, networking, virtualization, and cloud services.
• Superior fault analysis, strong troubleshooting, diagnosis, and organizational skills.
• Ability to work in a dynamic environment on multiple issues simultaneously.
• Excellent customer service skills and a desire to increase knowledge of cloud technology, virtualization, and networks for enterprise-class solutions.
• Ability to translate a client’s business requirements, budget, and risk tolerance into a technical solution, and to explain the trade-offs to a non-technical audience.
• Strong technical writing skills — proposals, scopes of work, and roadmap documents a client can act on and a delivery team can build from.

Responsibilities

• Serve as the escalation point for complex Service Desk and Managed Services incidents, service requests, and changes involving servers, applications, and SaaS.
• Provide hands-on technical support for complex client environments as a member of the Service Delivery team.
• Perform root-cause analysis, including writing reports on cause and remediation.
• Participate in a weekly after-hours on-call rotation for escalation support, every 4–6 weeks.
• Deploy new systems and applications, including server hardware and virtual machines.
• Implement client security applications, including Duo, BullPhish, Avanan, SentinelOne, and Datto backup system deployments.
• Configure backup systems for new deployments of server systems.
• Configure monitoring for implementation and removal of server and network infrastructure.
• Facilitate the addition of new systems, and removal of old systems, from the Auxiom Orion monitoring system.
• Create reports on the status of client infrastructure.
• Assess client environments and design solutions that fit their business needs, budget, and risk profile.
• Develop proposals and scopes of work for new solutions, including the technical detail that accurate estimating and pricing depend on.
• Build and maintain multi-year technology roadmaps that sequence upgrades, replacements, and security improvements for each client.
• Collaborate in the design and standardization of system configurations.
• Create SOP documentation for professional services project deployments.
• Update documentation related to new system deployment and removal of old systems.
• Mentor technicians and associate engineers, continuously expanding technical knowledge across the team.
• Work flexibly across design, delivery, and escalation as a member of a small team, taking on whichever of those a client engagement calls for.
• Provide technical management of Auxiom internal systems, including servers and workstations.
• Complete system maintenance and updates for all Auxiom systems, including servers, cloud applications, networking, and firewalls.
• Manage the Orion monitoring system, acting as the application champion and owner.
• Onboard and offboard employees into and from Auxiom systems.
• Manage the internal Auxiom inventory for computers and systems.
• Deploy workstations for employees.

Skills

Troubleshooting

Customer service

Technical writing

Communication

Solution design

Education

Network+ or equivalent certification

Tools

VMware vSphere

VMware vCenter

Duo Security

Datto

AutoTask

IT Glue

Kaseya

PowerShell

Microsoft 365

Azure AD

Active Directory

DMARC/DKIM/SPF

Job description

Auxiom LLC in Rochester, MI seeks a Systems Engineer to design and deliver IT infrastructure solutions, architect roadmaps, and lead complex projects for managed services clients. You will troubleshoot, implement, and maintain servers, virtualization, and cloud environments in a client-facing role.

As a senior member, you will shape proposals, roadmaps, and SOPs, mentor team members, and balance design, delivery, and escalation across engagements.