Hybrid Senior Surety Account Manager

iatinsurancegroup; Naperville (IL); Hybrid; USD 28,000 - 59,000; Full time

Benefits offered by this job

PTO Days

Company Holidays

401(k) Match

Profit Sharing

Hybrid work environment

Training & development

Healthcare & Wellness

Bonuses

Educational assistance

Mentorship

Dress for Your Day

Job summary

IAT Insurance Group is seeking a Senior Account Manager in Naperville, IL to provide day-to-day customer service and support to underwriters, agents, and principals. The role acts as a liaison to ensure client needs are met, with a hybrid schedule requiring in-office Mon–Wed and remote Thu–Fri.

Responsibilities include processing renewals, endorsements, audits, and non-renewals, maintaining files, and coordinating with underwriters and agents.

Qualifications

• High school graduate or equivalent.
• Minimum of 5 years of experience providing customer support or customer service; Surety experience.
• Basic accounting experience.
• Knowledge of underwriting support processes and procedures, basic mathematics and problem solving.
• Strong keyboarding skills.
• Effective written and verbal communication skills with all levels of associates and external sources.
• Authorized to work in the United States and not require visa sponsorship.

Responsibilities

• Enter new and renewal business into proprietary rating systems.
• Prepare account service-related documents and other client communications and correspondence.
• Process renewals, reviewing for accuracy and requesting changes as needed.
• Process endorsements and audit transactions with agents and underwriters.
• Process non-renewals and cancellations.
• Review all company correspondence for client relevance.
• Maintain bond/account files per procedures.
• Establish and maintain relationships with underwriters and agents.
• Respond to internal information requests.
• Prepare, submit and test IT programming requests.
• Prepare and audit monthly reports.
• Develop professional skills through continuing education and industry knowledge.
• Assist in training other employees.
• Perform other duties as assigned.

Skills

Customer support

Surety experience

Basic accounting

Underwriting support

Keyboarding

Communication skills

Problem solving

Education

Bachelor's Degree

Tools

AS400

OnBase

Job description

IAT Insurance Group is seeking a Senior Account Manager in Naperville, IL to provide day-to-day customer service and support to underwriters, agents, and principals. The role acts as a liaison to ensure client needs are met, with a hybrid schedule requiring in-office Mon–Wed and remote Thu–Fri.

Responsibilities include processing renewals, endorsements, audits, and non-renewals, maintaining files, and coordinating with underwriters and agents.