Surety Senior Account Manager

IAT Insurance Group; Naperville (IL); Hybrid; USD 41,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Training and development opportunities

Healthcare and Wellness Programs

401(k) and Profit Sharing

Job summary

IAT Insurance Group Surety Business Unit has an immediate opening for a Senior Account Manager in Naperville, Illinois. This role provides day-to-day customer service and acts as liaison between clients, underwriters, and agents while processing renewals, endorsements, and reports.

The position features a hybrid schedule with in-office work Monday-Wednesday and optional remote work Thursday-Friday, and emphasizes process accuracy, training, and cross-functional collaboration within the

Qualifications

• Minimum of 5 years of experience providing customer support or customer service.
• Knowledge of underwriting support processes and procedures.
• Basic accounting experience and strong math/problem-solving skills.
• Strong written and verbal communication skills across levels.
• Authorized to work in the United States with no visa sponsorship required.

Responsibilities

• Enter new and renewal business into proprietary rating systems.
• Prepare account service documents and client communications.
• Process renewals, endorsements, and audits with agents and underwriters.
• Maintain bond/account files and establish relationships with underwriters and agents.
• Prepare and audit monthly reports and IT-related requests.

Skills

Customer support

Verbal communication

Written communication

Keyboarding

Problem solving

Education

Bachelor's Degree

High school diploma or equivalent

Tools

AS400

OnBase

Job description

IAT Insurance Group Surety Business Unit has an immediate opening for an Senior Account Manager in our Naperville, Illinois location. This role will provide overall day-to-day customer service and support to Underwriters, Agents, Principals. Acts as a liaison between the organization and clients, working closely with both entities to ensure needs are met.

This role works a hybrid schedule that requires working from the office Monday through Wednesday, with the option of working Thursday and Friday remotely.

Responsibilities:

• Enters new and renewal business into proprietary rating systems.
• Prepare account service-related documents and other client communications and correspondence.
• Processes renewals, reviewing for accuracy and making requested renewal changes.
• Processes endorsements and audit transactions through communication with agents and underwriters.
• Processes non-renewals and cancellations.
• Reviews all company correspondence to ensure applicability to client needs.
• Maintains bond/account files in accordance with established procedures
• Establishes and maintains good working relationships with underwriters and agents.
• Answers and processes internal information requests.
• Prepares, submits and tests IT programming requests.
• Prepares and audits various monthly reports.
• Improves/refines professional skills through continuing education and maintaining familiarity with industry trends and standards.
• Assists in training of other employees.
• Performs other duties as assigned.

Qualifications:

Must Have:

• High school graduate or equivalent
• Minimum of 5 years of experience providing customer support or customer service. Previous Surety experience.
• Basic Accounting experience.
• Knowledge of Underwriting support processes and procedures, basic mathematics and problem-solving techniques.
• Strong keyboarding skills.
• Effective written and verbal communication skills used for interaction with all levels of associates and/or external sources in a variety of settings.
• To qualify, all applicants must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employment purposes.

Preferred to Have:

• Bachelors Degree
• 2+ years underwriting support experience
• Knowledge of AS400 and OnBase systems preferred but not mandatory.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.

Our Culture

IAT Insurance Group is the largest private, family-owned property and casualty insurer in the U.S. Insurance Answers Together® is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers.

At IAT, we're committed to driving and building an open and supportive culture for all. Our employees propel IAT forward - driving innovation, stable partnerships and growth. That's why we continue to build an engaging workplace culture to attract and retain the best talent.

Benefits:

• 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
• 7% 401(k) Company Match and additional Profit Sharing
• Hybrid work environment
• Numerous training and development opportunities to assist you in furthering your career
• Healthcare and Wellness Programs
• Opportunity to earn performance-based bonuses
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program
• Dress for Your Day Policy

Compensation:

Please note, that the annual hourly rate associated with this posting is $19.94/Hour - $43.40/Hour. This range represents the anticipated low and high end of the base salary for this position. Actual salaries will vary based on factors such as a candidate's qualifications, skills, competencies, and geographical location related to this specific role. The total compensation will include a base salary, performance-based bonus opportunities, 401(K) match, profit-sharing opportunities, and more.