Hybrid Senior ServiceNow AI Developer | Top Secret

InDev; Ashburn (VA); Hybrid; USD 120,000 - 170,000; Full time

Job summary

InDev is seeking a Senior ServiceNow AI Developer to design, build, and enhance ServiceNow applications and integrations that support homeland security mission outcomes. This role is hybrid in Ashburn, VA, with on-site presence one day per week and requires an active Top Secret or DHS clearance.

You will develop AI features using Virtual Agents and Now Assist within an Agile team. You’ll work hands-on across ITSM and adjacent modules, create scripts and flows, and integrate with enterprise

Qualifications

• Must hold an active Top Secret clearance and/or active DHS clearance.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline or a minimum of three (3) years relevant specialized experience.
• 3+ years of ServiceNow development experience.
• Must have experience with ServiceNow Virtual Agent.
• Proven ability to design, configure, and implement complex ServiceNow modules, workflows, and business rules.
• Experience with Virtual Agent Designer configuring ServiceNow Virtual Agents.
• Strong communication skills to interact with technical teams and government stakeholders.

Responsibilities

• Develop and configure ITSM and/or CRM ServiceNow modules to meet mission requirements.
• Build workflows, dashboards, and integrations with ServiceNow.
• Develop access controls for ServiceNow applications.
• Design, create and extend data tables.
• Define database views and GlideRecord queries.
• Build AI features with ServiceNow Virtual Agents and Now Assist.
• Participate in user story grooming and refinement; estimate and deliver within Scrum sprints.
• Troubleshoot incidents/problems, perform defect resolution, and execute performance tuning.

Skills

ServiceNow development

AI features

Virtual Agent

Now Assist

Education

Bachelor’s degree in Computer Science or related discipline

Tools

ServiceNow Virtual Agent

Now Assist

Job description

InDev is seeking a Senior ServiceNow AI Developer to design, build, and enhance ServiceNow applications and integrations that support homeland security mission outcomes. This role is hybrid in Ashburn, VA, with on-site presence one day per week and requires an active Top Secret or DHS clearance.

You will develop AI features using Virtual Agents and Now Assist within an Agile team. You’ll work hands-on across ITSM and adjacent modules, create scripts and flows, and integrate with enterprise