ServiceNow Developer (Virtual Agent – Now Assist) w/ Active Top Secret or DHS Clearance

InDev; Ashburn (VA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Innovative environment

Learning opportunities

Dynamic collaboration

Job summary

A leading technology firm in Ashburn, VA, is seeking a ServiceNow Developer with active Top Secret clearance to design and enhance ServiceNow applications. The role involves developing ITSM modules, building workflows, and integrating systems within an Agile team. Ideal candidates should possess over three years of relevant experience in ServiceNow development and strong communication skills. This hybrid position offers an innovative environment and a chance to make a meaningful impact on federal projects.

Qualifications

• Must hold an active Top Secret clearance and/or active DHS clearance.
• 3+ years of ServiceNow development experience.
• Proven ability to design, configure, and implement complex ServiceNow modules, workflows, and business rules.

Responsibilities

• Develop and configure ITSM and/or CRM ServiceNow modules to meet mission requirements.
• Build workflows, dashboards, and integrations with ServiceNow.
• Participate in user story grooming and refinement; estimate and deliver within Scrum sprints.

Skills

ServiceNow development

Agile methodologies

Communication skills

AI features development

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline

Tools

ServiceNow Virtual Agent

Job description

ServiceNow Developer (Virtual Agent – Now Assist) w/ Active Top Secret or DHS Clearance

Job Type: Hybrid (must be onsite 2 days per week)

Job Location: Ashburn, VA

InDev is seeking a ServiceNow AI Developer to design, build, and enhance ServiceNow applications and integrations that support homeland security mission outcomes. You’ll work hands‑on across ITSM and adjacent modules, develop high-quality scripts and flows, integrate with enterprise systems, and collaborate within an Agile team to deliver secure solutions aligned with DHS standards and FedRAMP requirements.This role will also be responsible for developing AI features, leveraging ServiceNow Virtual Agent and Now Assist using the AI Platform.

YOUR FUTURE DUTIES AND RESPONSIBILITIES

• Develop and configure ITSM and/or CRM ServiceNow modules to meet mission requirements.
• Build workflows, dashboards, and integrations with ServiceNow.
• Develop access controls for ServiceNow applications.
• Design, create and extend data tables.
• Define database views and GlideRecord queries.
• Build AI features with ServiceNow Virtual Agent and Now Assist.
• Participate in user story grooming and refinement; estimate and deliver within Scrum sprints.
• Troubleshoot incidents/problems, perform defect resolution, and execute performance tuning.

QUALIFICATIONS

• Must hold an active Top Secret clearance and/or active DHS clearance.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline or a minimum of three (3) years relevant specialized experience.
• 3 + years of ServiceNow development experience.
• Must have experience with ServiceNow Virtual Agent.
• Proven ability to design, configure, and implement complex ServiceNow modules, workflows, and business rules.
• Experience with Virtual Agent Designer configuring ServiceNow Virtual Agent.
• Strong communication skills to interact with technical teams and government stakeholders.

NICE TO HAVES

• Familiarity with Section 508, FISMA, and FedRAMP requirements.

Clearance: Must hold an active Top Secret clearance or DHS clearance.

WHY INDEV

• Innovative Environment: Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
• Meaningful Impact:Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
• Dynamic Collaboration:Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
• Agile Mindset:Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
• Learning Culture:Enjoy ongoing learning opportunities and professional development to expand your skill set.
• Cutting-edge Tech:Engage with the latest technologies and tools in the data integration landscape.

If you’re ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let’s shape the future together.