Hybrid Senior Operations & Analytics Analyst

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 79,000 - 115,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Massachusetts Department of Family & Medical Leave seeks a collaborative Management Analyst III to supervise operations, support analytics, and improve business processes for accurate IPML benefit administration.

The role involves supervising staff, developing SOPs, and partnering with developers to enhance systems. Strong data analysis and reporting skills are essential; hybrid work is available.

Qualifications

• Knowledge of management principles and operational oversight practices.
• Knowledge of organizational behavior and team leadership techniques.
• Experience supporting operational processes, workflow management, and continuous improvement efforts.
• Knowledge of statistical methods, reporting techniques, and data analysis concepts.
• Experience preparing reports, charts, dashboards, and operational summaries.

Responsibilities

• Oversee a team of staff including workload oversight and performance coaching.
• Develop, document, and implement standard operating procedures for the department.
• Collaborate with stakeholders to recommend system modifications and agile enhancements.
• Develop operational reports and dashboards to support data-driven decisions for leadership.
• Identify anomalies, trends, and risks through data analysis.

Skills

Management principles

Operational oversight

Team leadership

Data analysis

Reporting & dashboards

Agile methodologies

Statistical methods

Communication skills

Education

Bachelor's degree in business/related field

Graduate degree in business/public administration

Other degree substitutions for experience

Tools

Reporting tools

Dashboards

Data visualization platforms

Job description

Massachusetts Department of Family & Medical Leave seeks a collaborative Management Analyst III to supervise operations, support analytics, and improve business processes for accurate IPML benefit administration.

The role involves supervising staff, developing SOPs, and partnering with developers to enhance systems. Strong data analysis and reporting skills are essential; hybrid work is available.