Hybrid Senior Market Data & Support Specialist

Yesenergy; Virginia (MN); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

Job summary

Yes Energy is seeking a Senior Customer Support and Market Data Specialist to join our Customer Support Team. This role focuses on advanced technical support, system usage, and helping customers maximize Yes Energy tools, including API and SQL data products.

You will lead troubleshooting calls, onboard new staff, and coordinate with product and success teams to resolve issues and share insights. This position is hybrid with time in our offices.

Qualifications

• Minimum of 3 years experience in technical customer support, helpdesk, and technical sales roles.
• Comfortable communicating solutions to customers across IM, phone, email, etc.
• Exceptional customer service with ability to digest complex technical information.
• Ability to troubleshoot and resolve advanced technical issues.
• Proven ability to deliver customized training based on customer needs and use cases.

Responsibilities

• Serve as a key member of Yes Energy’s Customer Support Team, providing excellent service and handling technical questions.
• Assist onboarding of new support personnel through shadowing to build product knowledge.
• Lead troubleshooting calls with customers and guide issue resolution.
• Explain optimal workflows to meet customer needs and act as a product expert.
• Collaborate with CRM, product, and success teams to share trends and risks.
• Create and maintain internal knowledge base with documentation for the broader team.

Skills

Technical customer support

CRM tooling

SQL

Python

Communication

Training others

Troubleshooting

Product knowledge

Tools

Freshdesk

Jira

Salesforce

Job description

Yes Energy is seeking a Senior Customer Support and Market Data Specialist to join our Customer Support Team. This role focuses on advanced technical support, system usage, and helping customers maximize Yes Energy tools, including API and SQL data products.

You will lead troubleshooting calls, onboard new staff, and coordinate with product and success teams to resolve issues and share insights. This position is hybrid with time in our offices.